At a Glance
- Tasks: Handle customer calls, manage bookings, and provide top-notch service.
- Company: Join Busseys, a forward-thinking Ford dealership with a century of excellence.
- Benefits: Flexible working patterns, development opportunities, and a rewarding bonus scheme.
- Other info: Inclusive employer committed to adapting roles for diverse needs.
- Why this job: Be part of a fun-loving team that prioritises customer satisfaction and personal growth.
- Qualifications: Great communication skills and a positive attitude; call centre experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
If you are a people person who loves interacting with customers over the phone and want to be part of a motivated, fun-loving team that prides itself on providing the best customer service, then look no further. We are currently looking to recruit an additional team member for our Bookings Team, based at our FordStore Head Office in Norwich. As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role, we will do our best to accommodate your needs.
The key elements of the role are:
- Handling all inbound booking calls from our customers
- Making outbound calls, advising customers of servicing, MOT and other work due on their vehicles
- Actioning website, live chat, email and manufacturer leads enquiries
- Updating our Customer Relationship Management (CRM) system, Keyloop
Skills required:
- Excellent customer service – our customers come first in all that we do!
- Excellent phone manner and communication skills – we want our customers to hear you smiling at the other end of the phone!
- Administration experience – we use Keyloop (CRM system) and all the usual Microsoft products.
- Motivated, enthusiastic and fun-loving - to fit in well with the rest of the team!
- Call centre experience – great but not essential as we are more than happy to provide full training for the right person.
In return, you will enjoy a highly rewarding and satisfying role within our business, have development opportunities, be part of a great team, plus be in a bonus scheme which has great earning potential. Ready to join the team? To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064.
Call Centre Agent - Aftersales in Norwich employer: Busseys
Busseys is an exceptional employer that values its employees and fosters a vibrant, inclusive work culture at our FordStore Head Office in Norwich. With flexible working patterns, comprehensive training, and a strong emphasis on personal development, we ensure that every team member thrives while delivering outstanding customer service. Join us for a rewarding career where your contributions are recognised and rewarded through a competitive bonus scheme and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Aftersales in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Busseys and their values. This will help you connect with the team and show that you're genuinely interested in being part of their fun-loving culture.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try doing mock calls with friends or family. Focus on your tone and clarity – we want to hear that smile through the phone!
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate that you truly put customers first, just like Busseys does.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Busseys. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Call Centre Agent - Aftersales in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you put customers first and create a positive experience, so share any relevant examples that showcase your skills!
Keep It Friendly and Professional:Since this role involves lots of phone interaction, let your personality shine through! Use a friendly tone in your written application to show us that you can communicate effectively and make customers feel valued.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Mention specific skills or experiences that match what we’re looking for, especially around handling calls and using CRM systems like Keyloop.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fun-loving team at Busseys!
How to prepare for a job interview at Busseys
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will show that you truly understand the importance of putting customers first, which is crucial for a Call Centre Agent.
✨Practice Your Phone Manner
Since you'll be interacting with customers over the phone, practice speaking clearly and warmly. Try recording yourself or role-playing with a friend to ensure your enthusiasm and friendliness come through. Remember, they want to hear you smiling!
✨Familiarise Yourself with Keyloop
Even if you haven't used Keyloop before, it’s a good idea to do some research on CRM systems. Understanding how they work will help you feel more confident during the interview, especially when discussing your administration experience.
✨Show Your Fun-Loving Side
Busseys values a motivated and fun-loving team, so don’t be afraid to let your personality shine through. Share stories that highlight your enthusiasm and ability to work well in a team. This will help you connect with the interviewers and show that you’d fit right in!
