At a Glance
- Tasks: Manage existing accounts, drive growth, and ensure customer satisfaction.
- Company: Join BusinessOptix, a leading AI-powered process intelligence platform.
- Benefits: Competitive salary, commission structure, equity participation, and flexible work environment.
- Other info: Collaborative culture with strong support from Customer Success and Solutions teams.
- Why this job: Make a real impact with established clients and drive meaningful growth.
- Qualifications: 5+ years in B2B SaaS Account Management with a proven track record.
The predicted salary is between 60000 - 80000 € per year.
About BusinessOptix
BusinessOptix is the AI-powered process intelligence platform for organizations serious about transformation.
Responsibilities:
- Grow existing accounts and develop mitigation plans with Customer Success, Solutions, and the customer's executive sponsor.
- Negotiate multi-year renewals where the value case supports it — protecting price, term, and commercial structure.
- Hit and exceed Gross Revenue Retention and Net Revenue Retention targets across the assigned portfolio.
- Work alongside Revenue administration to identify improvements for the process and systems to support renewals and client management.
- Identify and qualify expansion opportunities across new business units and new use cases.
- Drive deployment, adoption, and value realisation in partnership with Customer Success.
- Monitor account health and intervene quickly when any indicator slips.
- Bring back commercial signals to Product and Marketing.
- Source customer references, case studies, and peer-to-peer reference calls.
- Flag risks and opportunities early in the leadership team's account review cadence.
How Success Is Measured:
- Retention — Gross Revenue Retention across portfolio ≥ 95%
- Growth — Net Revenue Retention across portfolio ≥ 120%
- Growth — Expansion ARR closed per year per assigned quota.
- Forecast accuracy on renewals (within ±5%) ≥ 90% of quarters.
- % of renewals signed as multi-year ≥ 50%.
- Strategic account plans current, every account — 100%.
- Reference activations per account per year ≥ 2.
Required Experience:
- 5+ years in B2B SaaS Account Management, Strategic Sales, or quota-carrying Customer Success.
- Demonstrated track record growing existing enterprise accounts (>$250K ARR).
- Direct experience selling into one or more of: process intelligence, process mining, BPM, RPA, intelligent automation, operational transformation, or operating-model design.
- Comfort running commercial conversations with senior buyers.
- Experience working in or selling into financial services, healthcare, manufacturing, BPO, or large consulting firms.
How You Work:
- You think commercially first.
- You forecast accurately.
- You build account plans you actually use.
- You partner well.
- You disagree well.
Nice to Have:
- Prior experience as a process improvement practitioner inside an enterprise.
- Familiarity with adjacent platforms and how BusinessOptix differs.
- Working knowledge of major automation ecosystems.
- Experience running ABM programs in partnership with marketing.
Why You’ll Love This Role:
- You inherit real customers — not a cold patch.
- The growth conversation starts from yes.
- You own a number that matters.
- You partner with strong Customer Success and Solutions Engineering counterparts.
- Compensation that rewards growth.
Work Location:
BusinessOptix supports a hybrid work environment. Specific work schedules and locations are established by employees and their managers.
Compensation and Benefits:
BusinessOptix offers a competitive compensation and benefits program including medical and retirement programs along with paid time off and paid holidays.
Equal Opportunity Employer:
BusinessOptix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
Account Manager in Surrey employer: BusinessOptix Ltd
At BusinessOptix, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid work environment allows for flexibility while our competitive compensation package, including equity participation for senior hires, ensures that your contributions are recognised and rewarded. With a strong focus on employee growth and development, you will have the opportunity to work with leading global clients and make a significant impact in the field of process intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their approach to process intelligence and customer success. Be ready to discuss how you can help them hit those Gross Revenue Retention targets and drive expansion. Show them you mean business!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it helps us keep track of your application and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Manager in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B SaaS and any specific achievements that align with the job description. We want to see how you can grow existing accounts and drive value!
Showcase Your Success Stories:Don’t just list your responsibilities; share concrete examples of how you've successfully managed renewals and expansions. Use metrics to back up your claims, like how you increased revenue or improved customer retention. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships with customers, so show us your communication style and how you approach problem-solving. Be genuine and relatable!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BusinessOptix!
How to prepare for a job interview at BusinessOptix Ltd
✨Know Your Numbers
As an Account Manager, you'll be carrying a number that matters. Make sure you come prepared with your past metrics, like Gross Revenue Retention and Net Revenue Retention rates. Be ready to discuss how you've exceeded targets in previous roles and how you plan to do the same here.
✨Understand the Product Inside Out
Familiarise yourself with BusinessOptix's platform and its unique selling points. Be prepared to discuss how it differs from competitors and how you can leverage its features to drive customer success and expansion. This will show your genuine interest and readiness to hit the ground running.
✨Prepare for Commercial Conversations
You'll need to engage with senior buyers like COOs and CFOs, so practice articulating your value proposition clearly and confidently. Think about potential objections they might raise and prepare your responses. This will help you demonstrate your comfort in high-stakes discussions.
✨Showcase Your Partnership Skills
Collaboration is key in this role. Be ready to share examples of how you've successfully partnered with Customer Success Managers and Solutions Engineers in the past. Highlight your ability to balance commercial goals with customer satisfaction, as this will resonate well with the interviewers.
