Video Assistant

The Cash Assistant role is essential for ensuring that cash is allocated accurately and promptly, while also effectively managing customer allocation queries. By adhering to Business Stream's financial processes and controls, you will play a crucial part in maintaining financial integrity.

You will take charge of allocating customer payments, queries, and records with precision and speed as your efficiency in recording all relevant financial transactions will make a significant impact on our operations.

By proactively contacting internal and external customers via phone and email, you will facilitate quick resolutions to payment allocation queries. In doing so, you will not only meet but exceed our Key Performance Indicators (KPIs), contributing to our overall success and excellence.

The ideal candidate will have a proven ability to work with a high degree of accuracy in a fast-paced, high-volume environment, consistently meeting multiple deadlines through effective planning, prioritisation, and organisational skills. Strong problem-solving abilities are essential, as you will need to take ownership of issues, resolve them satisfactorily, and conduct root cause analysis.

A solid working knowledge of MS Office and Excel, along with strong numerical skills, will be crucial for success in this role.

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £25,000 plus bonus up to 10%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

A Disability Confident Committed Employer. If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.