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For Companies At a Glance
- Tasks: Join our sales team to drive customer retention and manage contract renewals.
- Company: Business Stream is a leading UK water retailer with over 16 years of experience.
- Benefits: Enjoy competitive salary, bonus potential, generous leave, gym membership, and employee discounts.
- Why this job: Be part of a vibrant team that values your contributions and supports your growth.
- Qualifications: Experience in B2B sales and excellent communication skills are essential.
- Other info: We promote diversity and inclusivity, ensuring everyone feels valued.
The predicted salary is between 20000 - 39000 £ per year.
Unlock Your Potential in our Retentions Team
Are you ready to step into a pivotal role in the sales arena? We are on the hunt for a driven B2B Telesales Representative to spearhead our business retention efforts in the dynamic UK non-household water market. If you’re passionate about building relationships and delivering exceptional results, this could be your perfect opportunity!
Join a vibrant and supportive sales team where your contributions truly matter! Enjoy competitive compensation, ample opportunities for personal and professional growth, and the satisfaction of being part of a company that values your input and development.
About the role
This is an exciting opportunity to work within our outbound sales team supporting with customer retention through proactive “save” campaigns and Contract Renewals activities focused on our SME customer base. You will be responsible for working internal contract referrals based on our target segmentation and proactively managing customer expectations to increase resolution rates. Customer service is a key component of this role as we ensure that our customers are benefitting from the full range of service benefits our propositions have to offer.
About you
You will be a motivated team player with extensive knowledge and expertise in outbound calling in a business-to-business (B2B) setting, preferably in the mass market for utilities or a related field. Prior experience working in a hectic sales team will be essential with the ability to identify and effectively progress appropriate business opportunities. It goes without saying that you’ll be an excellent communicator with the ability to tailor your approach to your audience and be passionate about customer service with a willingness to take ownership and accountability.
What’s in it for you?
- You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Salary up to £27,825 plus bonus up to 10%
- Attractive pension plan
- 31 days annual leave and six bank holidays
- Monday to Friday based in our office within Edinburgh Park.
- Subsidised staff restaurant and free gym membership
- Employee discounts
- Salary sacrifice schemes including electric vehicles and cycle to work
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 30th June at 5pm.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - Retentions
✨Tip Number 1
Familiarise yourself with the UK non-household water market. Understanding the industry trends and challenges will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your B2B sales techniques, especially in telesales. Be prepared to discuss specific strategies you've used in the past to retain customers and how you can apply them to our retention efforts.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in previous roles. This will highlight your ability to manage expectations and improve resolution rates.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Sales Executive - Retentions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B telesales and customer retention. Use specific examples that demonstrate your ability to build relationships and achieve results in a sales environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the non-household water market. Mention how your skills align with the company's values and the role's requirements.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've tailored your approach to different audiences and successfully resolved customer issues.
Showcase Teamwork and Accountability: Demonstrate your ability to work as part of a team and take ownership of your responsibilities. Include examples from previous roles where you contributed to team success and took accountability for your actions.
How to prepare for a job interview at Business Stream
✨Showcase Your B2B Experience
Make sure to highlight your previous experience in B2B telesales, especially in the utilities sector. Be prepared to discuss specific examples of how you've successfully retained customers or closed deals in a fast-paced environment.
✨Demonstrate Your Communication Skills
As a Sales Executive focused on customer retention, excellent communication is key. Practice articulating your thoughts clearly and tailoring your responses to different audiences. Consider role-playing common scenarios you might encounter in the role.
✨Prepare for Customer Service Questions
Since customer service is a vital part of this role, be ready to answer questions about how you handle customer complaints or difficult situations. Think of examples where you turned a negative experience into a positive outcome.
✨Research the Company and Market
Familiarise yourself with Business Stream and the UK non-household water market. Understanding their services and recent developments will show your genuine interest in the company and help you stand out during the interview.
