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- Tasks: Join our sales team to drive customer retention and manage contract renewals.
- Company: Business Stream is a leading UK water retailer with over 300,000 business customers.
- Benefits: Enjoy a competitive salary, bonus, pension plan, gym membership, and employee discounts.
- Why this job: Be part of a vibrant team that values your contributions and supports your growth.
- Qualifications: Experience in B2B telesales and excellent communication skills are essential.
- Other info: We promote diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 16600 - 19500 £ per year.
Unlock Your Potential in our Retentions Team. Are you ready to step into a pivotal role in the sales arena? We are on the hunt for a driven B2B Telesales Representative to spearhead our business retention efforts in the dynamic UK non-household water market.
If you’re passionate about building relationships and delivering exceptional results, this could be your perfect opportunity! Join a vibrant and supportive sales team where your contributions truly matter! Enjoy competitive compensation, ample opportunities for personal and professional growth, and the satisfaction of being part of a company that values your input and development.
About the role
This is an exciting opportunity to work within our outbound sales team supporting with customer retention through proactive “save” campaigns and Contract Renewals activities focused on our SME customer base. You will be responsible for working internal contract referrals based on our target segmentation and proactively managing customer expectations to increase resolution rates. Customer service is a key component of this role as we ensure that our customers are benefitting from the full range of service benefits our propositions have to offer.
About you
You will be a motivated team player with extensive knowledge and expertise in outbound calling in a business-to-business (B2B) setting, preferably in the mass market for utilities or a related field. Prior experience working in a hectic sales team will be essential with the ability to identify and effectively progress appropriate business opportunities. It goes without saying that you’ll be an excellent communicator with the ability to tailor your approach to your audience and be passionate about customer service with a willingness to take ownership and accountability.
What’s in it for you?
- You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Salary up to £27,825 plus bonus up to 10%
- Attractive pension plan
- 31 days annual leave and six bank holidays
- Monday to Friday based in our office within Edinburgh Park.
- Subsidised staff restaurant and free gym membership
- Employee discounts
- Salary sacrifice schemes including electric vehicles and cycle to work
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 30th June at 5pm.
A Disability Confident Committed Employer. If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Sales Executive employer: Business Stream
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive
✨Tip Number 1
Familiarise yourself with the UK non-household water market. Understanding the industry trends and challenges will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your outbound calling techniques. Since this role heavily relies on B2B telesales, honing your communication skills and sales pitch can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience. Be prepared to discuss specific examples of how you've successfully managed customer expectations and resolved issues in previous roles.
✨Tip Number 4
Network with current or former employees of Business Stream. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B telesales and customer service. Use specific examples that demonstrate your ability to build relationships and achieve results, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer retention. Mention why you are interested in this specific role at Business Stream and how your skills align with their values and mission.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to manage customer expectations. Provide examples of how you've successfully navigated challenging situations in previous sales roles.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV through the 'Apply' button on the StudySmarter website and double-check that all required documents are included before the closing date.
How to prepare for a job interview at Business Stream
✨Know Your Product
Familiarise yourself with the services offered by the company, especially in the non-household water market. Understanding the benefits and features of these services will help you articulate how they can meet customer needs during the interview.
✨Demonstrate Your Sales Experience
Be prepared to discuss your previous B2B telesales experience in detail. Highlight specific examples where you've successfully retained customers or closed deals, as this will showcase your ability to thrive in a sales environment.
✨Showcase Your Communication Skills
As an excellent communicator, you should be ready to demonstrate your ability to tailor your approach to different audiences. Practice articulating your thoughts clearly and confidently, as effective communication is key in sales roles.
✨Emphasise Customer Service
Since customer service is a vital part of the role, prepare to discuss how you've gone above and beyond for customers in the past. Share examples that illustrate your passion for customer satisfaction and your willingness to take ownership of issues.
