At a Glance
- Tasks: Negotiate and resolve overdue balances for customers with empathy and tenacity.
- Company: Join one of the largest water retailers in the UK, committed to inclusivity.
- Benefits: Starting salary of £26,750, 31 days leave, gym membership, and employee discounts.
- Other info: Fast-paced environment with excellent career growth opportunities and a supportive team.
- Why this job: Make a positive impact while enjoying a great work-life balance, no evenings or weekends.
- Qualifications: Experience in telephone-based financial assistance or collections, strong communication skills.
The predicted salary is between 26750 - 28660 £ per year.
Got a knack for negotiating? You could be our next can-do Collections Case Officer (known internally as Case Handler). Get the best outcomes for us and our customers.
What makes you just right for us?
- We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment.
- You’ll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business.
- With strong people skills, a built-in resilience and a hunger to hit your personal targets, you’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.
What’s in it for you?
- You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £26,750 increasing to £28,660 once training and probation are complete (usually within 12 months).
- Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
- 10% Annual Bonus potential
- Attractive pension plan
- 31 days annual leave and six bank holidays.
- Subsidised staff Restaurant and free gym membership
- Employee discounts
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and water and wastewater management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 5 June 2026.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Collections Case Officer in Midlothian employer: Business Stream
At Business Stream, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued and empowered. As a Collections Case Officer, you'll enjoy a competitive salary, generous annual leave, and a strong focus on work-life balance, all while contributing to a company that is dedicated to making a positive impact in the community. With opportunities for career growth and a vibrant workplace culture, you'll find your role here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Case Officer in Midlothian
✨Tip Number 1
Get to know the company inside out! Research Business Stream, their values, and what makes them tick. This way, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your negotiation skills! Role-play scenarios where you handle difficult conversations or objections. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Business Stream.
We think you need these skills to ace Collections Case Officer in Midlothian
Some tips for your application 🫡
Show Off Your Communication Skills:As a Collections Case Officer, you'll need to be a natural communicator. Make sure your CV and cover letter highlight your ability to connect with people, whether it's through negotiation or simply being empathetic. We want to see how you can bring that personal touch to our customers!
Tailor Your Application:Don’t just send out the same CV for every job! Take a moment to tweak your application to reflect the specific skills and experiences that make you a great fit for this role. We love seeing candidates who take the time to align their background with what we’re looking for.
Highlight Relevant Experience:If you've got experience in financial assistance or collections, make it shine! We want to know how your past roles have prepared you for this position. Be specific about your achievements and how they relate to the responsibilities of a Collections Case Officer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Business Stream!
How to prepare for a job interview at Business Stream
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Case Officer inside and out. Familiarise yourself with common challenges in financial collections and think about how you would handle them. This will show your potential employer that you're not just interested in the job, but that you’re ready to tackle it head-on.
✨Showcase Your Communication Skills
As a natural communicator, it's crucial to demonstrate your ability to empathise while being tenacious. Prepare examples from your past experiences where you've successfully negotiated or resolved issues over the phone. This will highlight your people skills and resilience, which are key for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to deal with difficult customers or overcome obstacles in collections. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Align with Their Values
Research Business Stream’s commitment to inclusivity and community impact. Be ready to discuss how your personal values align with theirs. Showing that you share their passion for making a positive difference can set you apart as a candidate who truly fits into their culture.
