Cash Assistant in Midlothian

Do you strive for accuracy in everything you do? You could be our next Cash Assistant.

About the role

We’re looking for a proactive and detail-driven Cash Assistant to join our Finance team within the Financial Control department. In this role, you’ll play a key part in ensuring timely and accurate allocation of customer payments, as well as the effective management of allocation queries. You’ll be responsible for allocating customer payments, resolving anomalies, managing cases and emails within our CRM system, and working closely with both internal and external customers to deliver prompt, high-quality resolutions. Accuracy and excellent customer service are at the heart of this role, with a proactive focus on contacting customers to achieve resolution. You’ll track your performance daily against key KPIs, work efficiently to meet SLAs, and support continuous improvement initiatives that enhance our processes and customer experience. This is a role where your attention to detail, communication skills, and ability to work in a fast-paced environment will make a real difference. You’ll also play an important part in upholding Business Stream’s values and complying with key policies such as Data Protection, Information Security and Records Management.

What makes you just right for us?

You’ll thrive in this role if you bring:

• A proven track record of handling customer enquiries by phone, email or online chat with confidence and professionalism.
• High levels of accuracy, especially when working with high volumes and tight deadlines.
• Excellent planning and prioritisation skills, with the ability to manage multiple tasks at once.
• Strong problem-solving abilities and a customer-focused mindset.
• Clear and effective communication skills, both written and verbal—able to simplify complex information for others.
• Experience working to deadlines while maintaining high-quality output.
• A history of identifying opportunities for process improvement.
• Confidence in sharing knowledge to support others.
• Previous experience in a cash team (desirable).

Skills and behaviours

• Proficiency in MS Office and Excel.
• Strong numerical skills.
• Confident and professional telephone manner.
• A clear communicator.
• Ability to build strong working relationships across teams.
• A quick learner, adaptable, resilient and self-motivated.
• A team player who takes ownership and delivers results.

What’s in it for you?

• You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
• Salary up to £25,750 plus bonus up to 10%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 20 February at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.