Business Stream is seeking an IT Service Desk Manager to lead a small IT Support Analyst team. You will manage incidents, requests and production support while staying hands-on with daily technical tasks.
You will ensure service levels for key systems like Microsoft 365 and Dynamics 365 and collaborate with stakeholders and partners to drive reliability. You will use Halo ITSM and insights to streamline processes, improve service delivery and create a positive colleague experience across the
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IT Service Desk Manager — Hybrid Leader, IT Support employer: Business Stream
Business Stream is an excellent employer that prioritises service excellence and employee development within a supportive, collaborative environment. With a focus on personal growth, comprehensive training, and a competitive benefits package, employees can thrive both professionally and personally in this office-based role. Located in the UK, the company fosters a positive work culture that values teamwork and customer satisfaction.
