Business Stream is seeking a Head of SME Customer Service to shape the customer experience for small and medium-sized business customers. You will set strategic direction for multi-channel contact and lead the operational delivery that brings it to life, ensuring joined-up, efficient service across customer touchpoints.
You’ll lead the Resource & Planning function, balance demand with capacity, and guide a team of over 20 colleagues while managing performance with two outsourced partner teams to
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Head of SME Customer Service & Experience employer: Business Stream
Business Stream is an excellent employer that prioritises service excellence and employee development within a supportive, collaborative environment. With a focus on personal growth, comprehensive training, and a competitive benefits package, employees can thrive both professionally and personally in this office-based role. Located in the UK, the company fosters a positive work culture that values teamwork and customer satisfaction.
