Business Stream, headquartered in the UK, seeks a Head of SME Customer Service to shape and deliver an outstanding SME customer experience. You will set the strategic direction for multi-channel contact and lead the delivery that brings it to life, balancing demand with capacity in a fast-paced environment.
You will manage a 20+ strong team and two outsourced partner teams, driving continuous improvement, performance and high-quality customer outcomes across all touchpoints.
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Head of SME Customer Experience & Service Delivery employer: Business Stream
Business Stream is an excellent employer that prioritises service excellence and employee development within a supportive, collaborative environment. With a focus on personal growth, comprehensive training, and a competitive benefits package, employees can thrive both professionally and personally in this office-based role. Located in the UK, the company fosters a positive work culture that values teamwork and customer satisfaction.
