Business Stream in Edinburgh is seeking a strategic Head of Key and Mid-Market Customer Service to lead the delivery of our multi-channel support for valued customers, shaping experiences that build loyalty and growth. You’ll lead a team of over 20, drive high-performance coaching, and collaborate with colleagues and third‑party partners to remove friction and align around the customer journey.
This role blends customer insight with commercial thinking and offers hybrid working with 4 days in
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Head of Key & Mid-Market Customer Experience employer: Business Stream
Business Stream is an excellent employer that prioritises service excellence and employee development within a supportive, collaborative environment. With a focus on personal growth, comprehensive training, and a competitive benefits package, employees can thrive both professionally and personally in this office-based role. Located in the UK, the company fosters a positive work culture that values teamwork and customer satisfaction.
