Senior Sales Manager - Client Management in Edinburgh

We’re looking for a driven and empowering Senior Manager – Internal Sales and Sales Support to lead our SME Retention, SME Acquisition and Sales Support Teams. In this high-impact role, you’ll create a culture of excellence across our internal sales function, ensuring we retain and grow our SME customer base while delivering compliant, efficient and high-quality contracting processes.

You’ll work closely with the SME Retention and Acquisition Team, the Commercial Sales Lead, and the wider leadership group to develop and deliver effective retention and acquisition strategies. This includes reducing churn through proactive and point-of-exit retention activity, growing market share through outbound acquisition, and ensuring accurate forecasting and performance reporting.

Alongside this, you will partner with the Sales Support Team Contracts Manager to ensure that all contracts – both retention and acquisition – are produced accurately, on time and in line with market codes, internal processes and business policies.

You’ll be instrumental in building capability across the teams, identifying development needs, coaching team members and managers, and embedding a culture of continuous improvement. Through strong leadership and commercial insight, you will drive operational and commercial excellence and ensure all team members contribute to the delivery of key KPIs.

In this role, you will act as a role model for Business Stream’s values and behaviours – embracing change, championing performance, and supporting high levels of team engagement. You will also be responsible for ensuring compliance with data protection, information security, and health and safety policies across your area.

You’ll be an experienced and inspiring leader with a strong track record of managing outbound customer save, retention or telesales teams – ideally in the utilities sector or other high-volume consumer markets. You’re comfortable working in a fast-paced environment and consistently delivering against stretching daily, weekly and monthly sales targets.

You’ll bring strong commercial awareness, excellent communication skills and the confidence to influence and persuade at all levels. Your experience in building customer relationships (both inbound and outbound), combined with your ability to understand and utilise financial and customer data, allows you to build cost-effective campaigns and high-impact sales approaches. You are someone who thrives on continuous improvement, capable of identifying opportunities to enhance team performance, customer experience and commercial outcomes.

• Proven experience leading, coaching and developing teams
• Confidence working with Excel, CRM systems and (ideally) data warehouse tools such as Power BI
• A proactive mindset with a genuine passion for helping customers and identifying business opportunities
• Experience using Dynamics 365 CRM
• Knowledge of the water industry

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £55,000 plus bonus up to 20%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Monday to Friday based in our office within Edinburgh Park
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

A Disability Confident Committed Employer. If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.