About the role As Head of SME Customer Service, you’ll play a key role in shaping how Business Stream delivers an outstanding experience for our small and medium-sized business customers. You’ll help set the strategic direction for our multi-channel customer contact approach, while leading the operational delivery that brings it to life. From how customers choose to engage with us, to how we plan and resource our teams, you’ll make sure every part of the experience is joined up, efficient and focused on delivering great outcomes. With accountability for our Resource
Head of SME Customer Service in Edinburgh employer: Business Stream
Business Stream is an excellent employer that prioritises service excellence and employee development within a supportive, collaborative environment. With a focus on personal growth, comprehensive training, and a competitive benefits package, employees can thrive both professionally and personally in this office-based role. Located in the UK, the company fosters a positive work culture that values teamwork and customer satisfaction.
