At a Glance
- Tasks: Connect with customers and provide exceptional support through various queries.
- Company: Join one of the largest water retailers in the UK.
- Benefits: Starting salary of £25,887, 10% bonus, pension plan, and 31 days leave.
- Other info: Opportunities for career growth in a supportive team environment.
- Why this job: Enjoy a great work-life balance with no evenings or weekends.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25887 - 26500 € per year.
Got a gift for connecting with people? You could be our next quick thinking Customer Service Adviser. We are looking for a dedicated Customer Service Adviser to handle customer calls and deliver exceptional support to our valued customers. As you will receive a wide range of queries from a wide range of customers, you will be adaptable, flexible and able to put yourself in their shoes. You will be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £25,887, increasing to £26,500 once training and probation are complete (usually 6 - 9 months).
- Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
- 10% annual bonus potential
- Attractive pension plan
- 31 days annual leave and six
Customer Service Advisor / Contact Centre Advisor in Edinburgh employer: Business Stream
Join one of the largest water retailers in the UK, where your role as a Customer Service Adviser will not only allow you to connect with diverse customers but also offer you a supportive work culture that prioritises employee well-being and growth. With a competitive starting salary, generous annual leave, and a strong focus on work-life balance, this is an excellent opportunity for those seeking meaningful employment in a dynamic environment that values adaptability and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Contact Centre Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll need to connect with people easily. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor / Contact Centre Advisor in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with customers and helping them out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Adviser role. Highlight any relevant experience or skills that demonstrate your ability to handle a variety of customer queries effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Business Stream
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Active Listening
As a Customer Service Adviser, you'll need to connect with people and understand their needs. During the interview, practice active listening by nodding, maintaining eye contact, and summarising what the interviewer says. This demonstrates your communication skills and shows that you value their input.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face and how you would handle them. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional support. This will help you showcase your problem-solving skills during the interview.
✨Show Your Adaptability
Since the role requires flexibility and adaptability, be ready to discuss times when you've had to adjust to changing situations. Share specific examples that highlight your ability to think on your feet and put yourself in the customer's shoes, which is crucial for this position.
