At a Glance
- Tasks: Manage customer accounts and resolve queries with a high standard of service.
- Company: Join one of the largest water retailers in the UK.
- Benefits: Starting salary of £26,750, with growth potential and great benefits.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Be a key player in a dynamic team and enhance your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26750 - 28660 £ per year.
About the role As a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service.
You’ll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels.
Key responsibilities include: Managing customer queries through to resolution Building strong relationships with customers and colleagues Monitoring performance against KPIs and deadlines Identifying opportunities to improve service and add value About you You’re a customer-focused professional with strong communication and problem-solving skills.
You take ownership, stay organised, and are confident managing multiple priorities.
You will bring: Experience in a customer service or account management role Excellent communication and relationship-building skills Strong organisation and attention to detail A proactive, solutions-focused approach What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
Starting salary of £26,750, increasing to £28,660 once training and probation are complete (usually 12 months).
Working hours Monday to Friday, 9a...
