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- Tasks: Join our Billing team to deliver accurate and timely bills while solving customer queries.
- Company: Business Stream, a leading water retailer in the UK with a supportive culture.
- Benefits: Starting salary of £24,255, 31 days leave, gym membership, and employee discounts.
- Why this job: Be part of a dynamic team making a positive impact on customer service.
- Qualifications: Strong attention to detail and experience in delivering exceptional customer service.
- Other info: Fast-paced environment with great career growth opportunities and a commitment to diversity.
The predicted salary is between 24255 - 25000 £ per year.
Are you able to think beyond the obvious? We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution.
About the role
Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process. Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You’ll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures. Above all, we’re looking for people who are committed to delivering excellent customer service in everything they do.
What makes you just right for us?
Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales. To be successful you will have experience of working closely with customers and delivering exceptional customer service. You’ll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.
What’s in it for you?
- You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months).
- Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
- 10% annual bonus potential.
- Attractive pension plan.
- 31 days annual leave and six bank holidays.
- Subsidised canteen and free gym membership.
- Employee discounts.
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 8 December at 5pm.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Locations
Metering and Billing Adviser in Edinburgh, Midlothian employer: Business Stream
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering and Billing Adviser in Edinburgh, Midlothian
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Business Stream. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires thinking outside the box, try to come up with examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your initiative and ability to deliver solutions.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in previous roles. Use specific examples to highlight your attention to detail and how you’ve managed customer communications effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Business Stream. Good luck!
We think you need these skills to ace Metering and Billing Adviser in Edinburgh, Midlothian
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to be part of our team and contribute to delivering excellent customer service.
Highlight Your Problem-Solving Skills: Make sure to mention any experiences where you've had to think outside the box to resolve issues. We love candidates who can demonstrate their initiative and creativity in tackling challenges!
Be Detail-Oriented: Since attention to detail is crucial for this role, ensure your CV and cover letter are free from errors. We appreciate candidates who take the time to present their information clearly and accurately.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Business Stream
✨Know the Billing Cycle Inside Out
Make sure you understand the complete billing cycle and the key responsibilities of the Billing team. Familiarise yourself with common issues like unbilled accounts and suspended billing, so you can discuss how you would approach these challenges during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved queries or went the extra mile for a customer, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Consider potential scenarios related to billing issues and think through how you would tackle them. This will show that you can think outside the box and use your initiative effectively.
✨Highlight Attention to Detail
Since accuracy is crucial in this role, prepare to discuss how you ensure attention to detail in your work. Bring up specific tools or methods you use to maintain accuracy, and be ready to explain how this has positively impacted your previous roles.
