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For Companies At a Glance
- Tasks: Deliver outstanding service and support high-profile customers across the UK.
- Company: Join Business Stream, a leading water retailer with a supportive culture.
- Benefits: Starting salary of £25,300, 31 days leave, gym membership, and employee discounts.
- Why this job: Make a real impact while building relationships and solving challenges for valued customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced environment with excellent career growth opportunities and a commitment to diversity.
The predicted salary is between 25300 - 27825 £ per year.
Passionate about delivering outstanding service? This is your chance to make a real impact! Join us at Business Stream and become a key player in supporting some of our highest-profile and most valued customers across the UK. We’re on the lookout for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you’re driven, people-focused, and love working as part of a supportive team — this could be the role for you.
Why you’ll love it here:
- You’ll be the trusted partner our customers rely on, making sure they only need to contact us once to get things done.
- You’ll use your brilliant communication skills to engage with all kinds of stakeholders — adapting your style to suit the situation.
- You’ll take ownership, set clear expectations, and keep customers in the loop with proactive updates.
- You’ll collaborate across the business to make sure every enquiry is resolved quickly and effectively.
If providing exceptional service comes naturally to you — and you’re excited by the idea of working with some of the UK’s most important customers — we’d love to hear from you!
What’s in it for you?
- You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £25,300, increasing to £27,825 once training and probation are complete (usually 12 months).
- Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.
- 10% annual bonus potential.
- Attractive pension plan.
- 31 days annual leave and six bank holidays.
- Subsidised restaurant, coffee shop and free gym membership.
- Employee discounts.
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 26 December at 5pm.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Locations
Key Customer Account Case Owner in Edinburgh, Midlothian employer: Business Stream
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Customer Account Case Owner in Edinburgh, Midlothian
✨Tip Number 1
Get to know the company inside out! Research Business Stream, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering outstanding service.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you adapt your style and get comfortable engaging with different types of stakeholders.
✨Tip Number 3
Be ready to share examples! Think of times when you've turned challenges into opportunities or provided exceptional service. These stories will help you stand out and show that you're the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Business Stream.
We think you need these skills to ace Key Customer Account Case Owner in Edinburgh, Midlothian
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering outstanding service in your application. We want to see how you can make a real impact and why you're excited about working with our valued customers.
Tailor Your CV: Customise your CV to highlight your experience in building relationships and turning challenges into opportunities. We love seeing how you've made every customer interaction count in your previous roles.
Communicate Clearly: Use clear and engaging language in your written application. We’re looking for brilliant communication skills, so make sure your style adapts to suit the situation and showcases your ability to keep stakeholders informed.
Apply Through Our Website: Don’t forget to apply through our website by clicking the ‘Apply’ button! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Business Stream
✨Know Your Customers
Before the interview, take some time to research Business Stream and its customer base. Understand their services and how they impact customers. This will help you demonstrate your passion for delivering outstanding service and show that you’re ready to be a trusted partner.
✨Showcase Your Communication Skills
Since this role requires brilliant communication skills, prepare examples of how you've effectively engaged with different stakeholders in the past. Think about times when you adapted your communication style to suit various situations — this will highlight your ability to connect with customers.
✨Emphasise Team Collaboration
Be ready to discuss your experience working as part of a team. Share specific instances where you collaborated with colleagues to resolve customer enquiries quickly and effectively. This will show that you understand the importance of teamwork in providing exceptional service.
✨Demonstrate Ownership and Proactivity
Prepare to talk about how you take ownership of tasks and set clear expectations for customers. Give examples of how you’ve kept customers informed with proactive updates in previous roles. This will illustrate your commitment to making every customer interaction count.
