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- Tasks: Negotiate and resolve overdue balances for customers with empathy and tenacity.
- Company: Join one of the largest water retailers in the UK, passionate about inclusivity.
- Benefits: Starting salary of £26,750, annual bonus, 31 days leave, and free gym membership.
- Other info: Fast-paced environment with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a positive impact while enjoying a great work-life balance, no evenings or weekends.
- Qualifications: Experience in telephone-based financial assistance or collections, strong communication skills.
The predicted salary is between 26750 - 28660 £ per year.
Got a knack for negotiating? You could be our next can-do Collections Case Handler. Get the best outcomes for us and our customers.
What makes you just right for us? We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You'll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business. With strong people skills, a built-in resilience and a hunger to hit your personal targets, you'll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.
What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £26,750 increasing to £28,660 once training and probation are complete (usually 12 months).
- Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
- 10% Annual Bonus potential
- Attractive pension plan
- 31 days annual leave and six bank holidays.
- Subsidised staff Restaurant and free gym membership
- Employee discounts
Why we're the right fit: We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are: Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market – longer than any other retailer – we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours: We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 17 April 2026 at 5pm.
A Disability Confident Committed Employer: If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Locations
Collections Case Handler in Dunfermline, Fife employer: Business Stream
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Case Handler in Dunfermline, Fife
✨Tip Number 1
Get to know the company! Research Business Stream and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about getting the best outcomes for customers, think of scenarios where you can demonstrate your ability to empathise while being tenacious. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your people skills and resilience. When you get that interview, these stories will help you stand out as the perfect fit for the Collections Case Handler position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at Business Stream.
We think you need these skills to ace Collections Case Handler in Dunfermline, Fife
Some tips for your application 🫡
Show Off Your Communication Skills: As a Collections Case Handler, your ability to communicate effectively is key. Make sure your CV and cover letter highlight your experience in negotiating and resolving issues, showcasing how you can connect with customers empathetically.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match what we’re looking for. Mention your background in financial assistance or collections, especially if it’s in the utility sector.
Be Honest About Your Experience: We value transparency, so be upfront about your previous roles and responsibilities. If you've faced challenges in past positions, share how you overcame them. This shows resilience, which is something we really appreciate!
Apply Through Our Website: We want to hear from you directly! Make sure to apply through our website by clicking the 'Apply' button. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Business Stream
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Case Handler. Brush up on your knowledge of financial assistance and collection processes, especially in the utility sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a natural communicator, it's essential to demonstrate your ability to empathise and negotiate during the interview. Prepare examples from your past experiences where you've successfully resolved conflicts or helped customers overcome challenges. This will highlight your people skills and resilience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult conversations with customers regarding overdue balances. Practising these scenarios can help you articulate your thought process and approach effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.