At a Glance
- Tasks: Engage with customers, addressing their queries and providing support with empathy.
- Company: Join Business Stream, a leading UK water retailer with over 17 years of experience.
- Benefits: Enjoy a starting salary of £24,255, 31 days leave, free gym membership, and no weekend shifts.
- Other info: Apply by 18 August 2025 to join our inclusive workplace and grow your career.
- Why this job: Be part of a dynamic team that values diversity and makes a positive impact on communities.
- Qualifications: We seek friendly, adaptable individuals who love helping others and can handle various customer interactions.
The predicted salary is between 24255 - 25000 £ per year.
If you enjoy helping others and staying calm under pressure, you could be our next Customer Service Adviser. This is a role where empathy, quick thinking and clear communication really matter.
About the role
As a Customer Service Adviser, you’ll be the first point of contact for our customers, handling inbound calls and supporting them with a wide range of queries. You’ll listen carefully, provide clear and accurate information, and work confidently to resolve issues while delivering a positive experience every time.
This is an office based role within a small, friendly contact centre where team work is central and colleagues work collaboratively to deliver shared business KPI’s.
Day to day, you will:
- Take customer calls and respond to enquiries clearly and professionally
- Troubleshoot issues and find the right solution
- Keep customer records up to date
- Play a key role in representing our organisation and values
Hours of Work
We have options for joining us on a full time or part-time basis. Full-time hours are 37 hours per week, Monday to Friday, 9am to 5pm. Part-time hours are 20 hour per week, Monday to Friday 10am to 2pm.
What makes you just right for us?
You’re someone who genuinely enjoys speaking to people and understands the importance of great service. You’re warm, patient and empathetic, even when conversations are challenging. You’re able to adapt your approach depending on the customer and are comfortable handling a variety of queries.
You don’t need to have all the answers from day one - we’ll provide training and support - but you do need a positive attitude, resilience, and a willingness to learn.
Experience of working in a busy call centre is preferred.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £25,887 increasing to £26,500 once training and probation are complete (usually 6 - 9 months).
- Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
- 10% annual bonus potential
- Attractive pension plan
- 31 days annual leave and six bank holidays
- Subsidised restaurant and free gym membership
- Employee discounts
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer - we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Contact information
Contact name: Recruitment Team
Email: recruitment@business-stream.co.uk
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Customer Service Adviser employer: Business Stream
As a Senior Sales Manager at our company, you will thrive in a dynamic work culture that prioritises employee development and operational excellence. We offer competitive salaries, comprehensive benefits, and a supportive environment that encourages innovation and collaboration, making it an ideal place for professionals looking to make a meaningful impact in the SME sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Showcase your people skills! During any interactions, whether it's a phone call or a casual chat, demonstrate your ability to connect with others. Use examples from past experiences where you successfully resolved customer issues or built rapport.
✨Tip Number 2
Be prepared to discuss adaptability. Think of specific situations where you had to adjust your approach based on the customer's needs. This will highlight your flexibility and understanding, which are key traits for a Customer Service Adviser.
✨Tip Number 3
Research Business Stream and its values. Familiarise yourself with their commitment to customer service and community impact. Being able to align your personal values with theirs can make a strong impression during discussions.
✨Tip Number 4
Practice active listening techniques. In your conversations, show that you can listen attentively and respond thoughtfully. This skill is crucial in customer service roles and will set you apart as a candidate who truly cares about customer satisfaction.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what qualities and skills are essential for a Customer Service Adviser. Highlight your ability to empathise with customers and adapt to various situations.
Tailor Your CV:Make sure your CV reflects your experience in customer service or similar roles. Use specific examples that demonstrate your people skills, adaptability, and ability to handle diverse queries.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you want to work for Business Stream and how your values align with theirs, particularly regarding inclusivity and making a positive difference.
Proofread Your Application:Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Business Stream
✨Show Your People Skills
As a Customer Service Adviser, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers in the past, highlighting your warmth and empathy.
✨Demonstrate Adaptability
You'll be dealing with a variety of queries from different customers. Prepare to discuss situations where you've had to adapt quickly to changing circumstances or customer needs, showcasing your flexibility.
✨Emphasise Problem-Solving Abilities
Employers want to see that you can handle challenges calmly. Think of specific instances where you've resolved customer issues effectively, and be ready to explain your thought process during those situations.
✨Research the Company Culture
Understanding the company's values and culture is key. Familiarise yourself with Business Stream's commitment to inclusivity and community impact, and be prepared to discuss how your personal values align with theirs.
