Business Stream is seeking a Customer Resolution Case Owner to resolve telephone and written customer complaints, ensuring customers are listened to and outcomes are clear. You will investigate complaints, identify service shortfalls, and work with colleagues to agree fair resolutions and redress in line with policy.
The role also focuses on reducing aged complaints, progressing cases quickly, keeping records, and sharing root-cause insights to support improvements.
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Customer Resolution Lead: Complaints & Insights employer: Business Stream
Business Stream is an excellent employer that prioritises service excellence and employee development within a supportive, collaborative environment. With a focus on personal growth, comprehensive training, and a competitive benefits package, employees can thrive both professionally and personally in this office-based role. Located in the UK, the company fosters a positive work culture that values teamwork and customer satisfaction.
