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- Tasks: Help customers resolve overdue balances with empathy and tenacity.
- Company: Join Business Stream, a leading UK water retailer with over 17 years of experience.
- Benefits: Enjoy a starting salary of £25,300, annual bonuses, 31 days leave, and free gym membership.
- Why this job: Be part of a supportive team that values diversity and makes a positive impact.
- Qualifications: Experience in telephone-based financial assistance or collections is essential.
- Other info: No evenings or weekends; work-life balance is a priority.
The predicted salary is between 25300 - 27825 £ per year.
Got a knack for negotiating? You could be our next can-do Collections Case Handler. Get the best outcomes for us and our customers.
What makes you just right for us? We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business. With strong people skills, a built-in resilience and a hunger to hit your personal targets, you’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.
What’s in it for you? You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career:
- Starting salary of £25,300 increasing to £27,825 once training and probation are complete (usually 12 months).
- Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
- 10% Annual Bonus potential
- Attractive pension plan
- 31 days annual leave and six bank holidays.
- Subsidised canteen and free gym membership
- Employee discounts
Why we’re the right fit: We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are: Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours: We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 9 June 2025 at 5pm.
A Disability Confident Committed Employer: If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Collections Case Handler employer: Business Stream
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Case Handler
✨Tip Number 1
Familiarise yourself with the financial services and utility sectors. Understanding the nuances of these industries will help you engage in meaningful conversations during the interview, showcasing your knowledge and experience.
✨Tip Number 2
Practice your negotiation skills. Role-play scenarios where you handle difficult conversations or objections, as this will prepare you to demonstrate your empathetic yet tenacious approach when discussing overdue balances.
✨Tip Number 3
Highlight your people skills in any discussions or interviews. Share specific examples of how you've successfully resolved conflicts or built rapport with customers, as this aligns perfectly with what we’re looking for in a Collections Case Handler.
✨Tip Number 4
Research Business Stream’s values and mission. Being able to articulate how your personal values align with ours will show that you’re not just looking for a job, but are genuinely interested in contributing to our positive impact on customers and communities.
We think you need these skills to ace Collections Case Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based financial assistance or collections roles. Emphasise your communication skills and any relevant achievements that demonstrate your ability to negotiate effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and tenacity. Explain why you are passionate about helping customers resolve overdue balances and how your background aligns with the values of Business Stream.
Highlight Relevant Skills: In your application, focus on your people skills, resilience, and target-driven mindset. Provide specific examples of how you've successfully navigated challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in collections.
How to prepare for a job interview at Business Stream
✨Showcase Your Negotiation Skills
Since the role requires a knack for negotiating, prepare examples from your past experiences where you successfully negotiated outcomes. Highlight how you balanced empathy with tenacity to achieve results.
✨Demonstrate Empathy and Resilience
Be ready to discuss situations where you had to handle sensitive customer interactions. Show how you maintained resilience while being empathetic, as this is crucial for resolving overdue balances.
✨Familiarise Yourself with the Company
Research Business Stream and understand their values, services, and commitment to diversity and inclusion. This will help you align your answers with their mission and demonstrate your genuine interest in the company.
✨Prepare for Common Interview Questions
Anticipate questions related to financial assistance and collections. Practice your responses to questions like 'How would you handle a difficult customer?' or 'What strategies do you use to meet targets?' to convey your readiness for the role.
