Key Customer Case Owner in Broughton

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below. Passionate about delivering outstanding service? This is your chance to make a real impact! Join us at Business Stream and become a key player in supporting some of our highest-profile and most valued customers across the UK.

We’re on the lookout for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you’re driven, people-focused, and love working as part of a supportive team — this could be the role for you.

Why you’ll love it here:

• You’ll be the trusted partner our customers rely on, making sure they only need to contact us once to get things done.
• You’ll use your brilliant communication skills to engage with all kinds of stakeholders — adapting your style to suit the situation.
• You’ll take ownership, set clear expectations, and keep customers in the loop with proactive updates.
• You’ll collaborate across the business to make sure every enquiry is resolved quickly and effectively.

If providing exceptional service comes naturally to you — and you’re excited by the idea of working with some of the UK’s most important customers — we’d love to hear from you!

What’s in it for you?

• You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
• Starting salary of £26,059, increasing to £28,660 once training and probation are complete (usually within 12 months).
• Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential.
• Attractive pension plan.
• 31 days annual leave and six bank holidays.
• Subsidised restaurant, coffee shop and free gym membership.
• Employee discounts.

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.

Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 13 March at 5pm.

A Disability Confident Committed employer. If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.