At a Glance
- Tasks: Help customers onboard and offboard efficiently while managing account information.
- Company: Join one of the largest water retailers in the UK with a supportive culture.
- Benefits: Starting salary of £26,750, annual bonus, 31 days leave, and free gym membership.
- Other info: Dynamic role with opportunities for career growth and a commitment to diversity.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28044 - 34276 £ per year.
As an Onboarding Adviser, you’ll take ownership of customer account information and help ensure customers are onboarded and offboarded accurately, efficiently and within agreed timescales. You’ll manage a varied workload across activities such as transfers, changes of occupancy, new connections, supply disputes and customer enquiries, working closely with customers, wholesalers and colleagues to maintain accurate records and deliver a high-quality service. You’ll also identify opportunities to improve our processes and add value for customers, while ensuring all activity meets operational, regulatory and data protection requirements.
About you
- You’ll be customer-focused, organised and comfortable managing detailed information in a busy environment.
- You’ll communicate clearly, build positive working relationships and take a proactive approach to resolving queries and meeting deadlines.
- Previous experience of working in a customer service environment.
- A strong understanding of how to manage and enhance the customer experience.
- The ability to organise and prioritise your workload to meet deadlines and KPIs.
- Experience of using billing or case management systems.
- Strong problem-solving skills, accuracy and attention to detail.
- Confident communication and relationship-building skills.
- Competence in Microsoft Word and Excel.
- A flexible, collaborative approach to supporting team and business priorities.
What’s in it for you?
- You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £26,750 increasing to £28,660 once training and probation are complete.
- 10% annual bonus potential.
- Attractive pension plan.
- Monday to Friday based in our office within Edinburgh Park.
- 31 days annual leave and six bank holidays.
- Subsidised staff restaurant and free gym membership.
- Employee discounts.
- Salary sacrifice schemes including cycle to work.
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
Closing Date: 21 October 2026
A Disability Confident Committed Employer. If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Contact information
Contact name: Recruitment Team
Email: recruitment@business-stream.co.uk
Onboarding Adviser employer: Business Stream Ltd
At Business Stream, we pride ourselves on being an excellent employer, offering a dynamic work environment in the heart of Edinburgh. As a Cash Assistant, you'll enjoy competitive benefits including a salary of up to £26,500, 31 days of annual leave, and opportunities for career growth within one of the UK's largest water retailers. Our inclusive culture fosters collaboration and empowers employees to make a positive impact, ensuring that every team member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Adviser
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Business Stream Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Business Stream Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Adviser
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Business Stream Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Business Stream Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Business Stream Ltd!
How to prepare for a job interview at Business Stream Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
