Business Stream Ltd in Edinburgh is seeking a Customer Resolution Case Owner to resolve telephone and written complaints, ensuring customers are listened to, supported and given clear outcomes. You will investigate issues, identify where service has fallen short and work with colleagues across the business to agree fair redress.
This role requires dedicated complaints handling experience, strong communication, and the ability to manage conversations with customers, wholesalers and internal
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Customer Resolution Lead: Complaints & Improvement employer: Business Stream Ltd
At Business Stream, we pride ourselves on being an excellent employer, offering a dynamic work environment in the heart of Edinburgh. As a Cash Assistant, you'll enjoy competitive benefits including a salary of up to £26,500, 31 days of annual leave, and opportunities for career growth within one of the UK's largest water retailers. Our inclusive culture fosters collaboration and empowers employees to make a positive impact, ensuring that every team member feels valued and supported.
