As an Onboarding Adviser, you'll take ownership of customer account information and help ensure customers are onboarded and offboarded accurately, efficiently and within agreed timescales. You'll manage a varied workload across activities such as transfers, changes of occupancy, new connections, supply disputes and customer enquiries, working closely with customers, wholesalers and colleagues to maintain accurate records and deliver a high-quality service. You'll also identify opportunities to improve our processes and add value for customers, while ensuring all activity meets operational, regulatory and data protection requirements.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
About you
You'll be customer-focused, organised and comfortable managing detailed information in a busy environment. You'll communicate clearly, build positive working relationships and take a proactive approach to resolving queries and meeting deadlines.
- Previous experience of working in a customer service environment
- A strong understanding of how to manage and enhance the customer experience
- The ability to organise and prioritise your workload to meet deadlines and KPIs
- Experience of using billing or case management systems
- Strong problem-solving skills, accuracy and attention to detail
- Confident communication and relationship-building skills
- Competence in Microsoft Word and Excel
- A flexible, collaborative approach to supporting team and business priorities
What's in it for you?
You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £26,750 increasing to £28,660 once training is complete
- 10% annual bonus potential
- Attractive pension plan
- Monday to Friday based in our office within Edinburgh Park. xgikmsk
- 31 days annual leave and six bank holidays
- Subsidised staff restaurant and free gym membership
- Employee discounts
- Salary sacrifice schemes including cycle to work
Why we're the right fit
We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes d...
Onboarding Adviser employer: Business Stream Careers
At Business Stream, we pride ourselves on being an excellent employer, offering a dynamic work environment in Edinburgh where you can thrive as an IT Service Desk Manager. With a strong focus on employee growth, we provide extensive benefits including hybrid working options, generous annual leave, and a supportive culture that values diversity and inclusion. Join us to be part of a passionate team dedicated to making a positive impact while enjoying a rewarding career in one of the UK's largest water retailers.
