At a Glance
- Tasks: Lead a team to provide top-notch IT support and resolve critical issues.
- Company: Join one of the largest water retailers in the UK with a supportive culture.
- Benefits: Enjoy career growth, competitive salary, and a range of employee benefits.
- Other info: Dynamic role with opportunities to work with cutting-edge technologies.
- Why this job: Make a real impact by enhancing IT services and improving colleague experiences.
- Qualifications: Experience in IT service management and strong technical skills required.
The predicted salary is between 36000 - 44000 £ per year.
As IT Service Desk Manager, you'll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support.
You'll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with day-to-day technical activities.
You'll help maintain the stability and performance of key business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels.
You'll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
About you
You'll be a customer-focused and approachable IT professional who enjoys leading others, solving problems and taking ownership through to resolution.
You'll bring a strong technical foundation, a calm and organised approach, and the communication skills to build effective relationships across the business.
- Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools.
- Strong working knowledge of Microsoft Windows, Microsoft 365, cloud services and a range of infrastructure technologies, including networking, cyber security and device management.
- A supportive and effective leadership style, with the ability to organise workloads, set priorities and inspire a customer-focused team.
- A hands-on approach to troubleshooting, with the confidence to take ownership of issues, identify root causes and deliver timely solutions or workarounds.
- The ability to stay calm under pressure, manage competing deadlines and communicate technical information clearly to different audiences.
- Strong relationship-building skills and experience of working effectively with internal stakeholders, external partners and suppliers.
- A Higher Grade, GCSE-level qualification or equivalent. An HNC in Computing/IT, ITIL v4 knowledge, Halo ITSM experience or experience in utilities would be an advantage. xgikmsk
What's in it for you?
You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Sa...
IT Service Desk Manager employer: Business Stream Careers
At Business Stream, we pride ourselves on being an excellent employer, offering a dynamic work environment in Edinburgh where you can thrive as an IT Service Desk Manager. With a strong focus on employee growth, we provide extensive benefits including hybrid working options, generous annual leave, and a supportive culture that values diversity and inclusion. Join us to be part of a passionate team dedicated to making a positive impact while enjoying a rewarding career in one of the UK's largest water retailers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Business Stream Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Business Stream Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Business Stream Careers!
✨Direct Apply to Business Stream Careers
Let's not forget to apply directly through the Business Stream Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Business Stream Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Business Stream Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Business Stream Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
