Got a gift for connecting with people?
If you enjoy helping others, solving problems and staying calm under pressure, you could be our next Customer Service Adviser. This is a role where empathy, quick thinking and great communication really matter. You’ll join a small, friendly and supportive team, with the training and guidance you need to build your confidence, develop your skills and deliver a brilliant experience for our customers.
About the role
As a Customer Service Adviser, you’ll be the first point of contact for our customers, handling inbound calls and supporting them with a wide range of queries.
You’ll listen carefully, provide clear and accurate information, and use your judgement to find the right solution. Whether you’re answering a straightforward question or helping someone with a more challenging issue, you’ll have the support of an experienced team around you.
This is an office-based role within our small, friendly contact centre, where teamwork is at the heart of what we do. You’ll work closely with colleagues, sharing knowledge and supporting each other to deliver great customer service and achieve our shared business KPIs.
Day to day, you will:
Take inbound customer calls and respond to enquiries clearly and professionally
Listen, troubleshoot and find the right solution for each customer
Keep customer information and records accurate and up to date
Work collaboratively with colleagues to achieve shared team goals
Play an important role in representing our organisation and our values
Hours of Work
20 hours per week, Monday to Friday, 10am to 2pm. Please note we are open to discussing flexibility around working hours to suit you. This will be discussed at interview stage.
What makes you just right for us?
You’re someone who genuinely enjoys connecting with people and understands what great customer service looks and feels like.
You’ll be warm, patient and empathetic, including when conversations are challenging. You’ll be able to adapt your approach to different customers, think on your feet and handle a variety of queries with confidence.
You don’t need to know everything from day one. We’ll provide you with comprehensive training, ongoing support from your team and opportunities...
Customer Service Adviser - Part-time in Bonnyrigg employer: Business Stream Careers
At Business Stream, we pride ourselves on being an excellent employer, offering a dynamic work environment in Edinburgh where you can thrive as an IT Service Desk Manager. With a strong focus on employee growth, we provide extensive benefits including hybrid working options, generous annual leave, and a supportive culture that values diversity and inclusion. Join us to be part of a passionate team dedicated to making a positive impact while enjoying a rewarding career in one of the UK's largest water retailers.
