Revenues Manager (NEC) in Shrewsbury

Location: Hybrid - ideally 2-3 days in the office. Can consider fully remote for perfect candidate.

Responsibilities

• Provide an efficient and effective Council Tax and NNDR service to the Council.
• Maintain thorough up-to-date knowledge of all legal requirements pertaining to local revenue matters.
• Interpret, apply and advise on complex and contentious matters.
• Develop service specifications, business plans and annual work programmes, translating service priorities into operational plans and measurable outcomes.
• Develop, maintain and monitor Service Level Agreements with appropriate third parties, both internal and external, to ensure delivery and value for money.
• Ensure the accurate Annual Billing of Council Tax and NNDR.
• Ensure accurate billing of Business Improvement Districts (BIDS).
• Ensure Council Tax system maintained and used effectively throughout the core and local teams.
• Ensure all staff appropriately trained and understand their role in delivering the service objectives.
• Ensure NNDR system maintained and used effectively throughout core and local teams.
• Promote effective debt management and recovery policies and practices in relation to Council Tax and NNDR.
• Ensure all Council Tax and NNDR bills pursued in accordance with legislation and that with the Operational Support Manager all relevant IT support systems are kept under continuous review and continuous improvement program for the service.
• Ensure effective liaison with relevant external agencies and organizations and relevant officers of the Council.
• Ensure accurate completion of statutory returns in accordance with Government timescales (e.g. CTB1, QRC4, NNDR1, NNDR3).
• Design, implement and manage one-off revenue discretionary schemes as required.
• Ensure statistical records in respect of each function of the Unit maintained together with relevant Team Managers.
• Monitor delivery of the service, develop and collate Performance Indicators local and national as directed by the Revenues and Benefits Service Manager.
• Provide management reports/information on Council Tax and NNDR debts outstanding and income collected as requested.
• Demonstrate analytical and systematic approach to problem solving.
• Lead and manage the Revenue Team Managers in their defined area of responsibility.
• Lead and manage staff development programme for Team Managers, ensuring all staff receive training, performance management, and accountability.
• Develop training programmes for all staff.
• Ensure minimum 95% accuracy of work undertaken in the service.
• Support timely discharge of the Revenue’s and Benefits Service and other activities as reasonably requested by the Revenues and Benefits Service Manager.
• Represent Shropshire Council at local and national events.
• Recommend debt write-off schedules for submission to Section 151 Officer or appropriate committee in accordance with Financial Rules.
• Authorise writing off of small account balances where appropriate in interests of economy and efficiency.
• Authorise debt write-off schedules in accordance with agreed authorisation limits.
• Identify, assess, record and mitigate risks to the service.
• Manage budgets allocated to the service in accordance with Financial Regulations and procedures.
• Prepare and present reports to Committee in respect of applications for hardship and Discretionary Relief.
• Deputise for the Revenues and Benefits Service Manager at meetings, seminars, team briefings and other relevant events.
• Work closely with other managers in the service to ensure best practice, generic staff development, customer focus and maximum efficiency in collaboration and cross boundary working between service areas.

Requirements

• 5 years Revenues Management experience.
• IRRV qualified or equivalent.
• NEC (Northgate) user.

Benefits

• Hundreds of global and local perks, available online 24/7.
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc.
• Shopping discounts from the biggest brands, all year round.
• Save money on everything from supermarket shop to summer holidays.
• Wellness Hub with easy to follow videos for yoga, strength training, HIIT workouts, mindfulness, meditation and sleep resources, available on all devices.
• Confidential mental health helpline, 24/7 access to a qualified counsellor.
• Being part of Team BSS means you’re always part of the celebrations and recognitions with fellow contractors, regardless of location.
• Single place to find company updates, photos, benefits information and more.

Pre-Compliance Checks for Successful Applicants

• Identity Verification – Confirming authenticity of identity documents.
• Employment History Checks – Reviewing occupation history for the past 3-5 years depending on client requirement.
• Right to Work Verification – Ensuring legal right to work in the UK.
• Unspent Conviction Check – Conducting a Basic DBS Check to reveal unspent convictions.

BSS is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation due to a disability, please let your recruiter know. We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: No member of the Armed Forces community should face disadvantage in the provision of public and commercial services compared to any other citizen. In some circumstances special treatment may be appropriate especially for the injured or bereaved.