Revenues Officer (NEC)

Rate: £29.84 per hour (umbrella)

Term: 3 months initially

Hours: 37 per week

Location: Hybrid/London

We are seeking 3 experienced Revenues Processing Officers to support the delivery of an efficient and accurate Council Tax service. The successful candidates will be responsible for processing Council Tax accounts, determining liability, assessing discounts and exemptions, and maintaining accurate records in accordance with legislation, council policies and service standards.

This role is suitable for an experienced local authority revenues professional who can quickly become operational and manage a high-volume caseload with minimal supervision.

• Council Tax Administration
• Process changes of occupancy, ownership and liability.
• Create, amend and close Council Tax accounts.
• Assess and process discounts, exemptions, disregards and reductions.
• Issue revised bills, notices and statutory correspondence.
• Maintain accurate account records and ensure data integrity.
• Verify information received from residents, landlords, managing agents and internal departments.

• Account Maintenance
• Investigate and process changes affecting Council Tax liability.
• Review and update customer records using information received from various sources.
• Identify discrepancies and take appropriate action to ensure account accuracy.
• Maintain compliance with relevant legislation and council procedures.

• Correspondence and Casework
• Handle written enquiries received by email, online forms and correspondence.
• Investigate and resolve account queries within agreed service standards.
• Draft clear, accurate and professional written responses.
• Deal with complex casework requiring interpretation of legislation and council policy.

• Recovery and Collection Support
• Undertake account reviews and process recovery-related transactions.
• Prepare accounts for recovery action in accordance with council procedures.
• Process account amendments arising from recovery activities.
• Support the efficient collection of Council Tax through prompt and accurate processing.

• Performance and Quality
• Achieve individual productivity and accuracy targets.
• Ensure all work is completed within agreed timescales.
• Adhere to service procedures, legislation and quality standards.

Requirements

• Recent experience working within a Local Authority Council Tax service.
• Proven experience processing Council Tax accounts.
• Good working knowledge of Council Tax legislation.
• Experience assessing discounts, exemptions and liability matters.
• Experience using NEC Revenues (Northgate).
• Ability to manage a busy caseload and work to deadlines.
• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Ability to analyse information and make sound decisions based on legislation and policy.
• Competent user of Microsoft Office applications.

Benefits

We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.

• Perks Hub - Hundreds of global and local perks, available online 24/7
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays
• Wellness Hub - Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on all your devices
• Guides to help with everything from anxiety to stopping smoking
• Confidential mental health helpline, 24/7 access to a qualified counsellor
• Celebration Hub - Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
• Company polls where everybody can vote for the winners
• Culture Hub - A single place to find company updates, photos, benefits information and lots more!
• Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time

Pre-Compliance Checks for Successful Applicants:

At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

• Identity Verification: Confirming the authenticity of your identity documents.
• Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
• Right to Work Verification: Ensuring you have the legal right to work in the UK.
• Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

Equal Opportunities

Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

Armed Forces Covenant

We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

• No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen.
• In some circumstances special treatment may be appropriate especially for the injured or bereaved.