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- Tasks: Administer council tax and business rates using Civica OpenRevenues in a fast-paced environment.
- Company: Join BSS, a dynamic team committed to inclusivity and employee well-being.
- Benefits: Choose from hundreds of perks, wellness resources, and discounts on shopping and lifestyle.
- Other info: Immediate start available; enjoy a culture that celebrates teamwork and recognition.
- Why this job: Make a real impact while developing your skills in a supportive local authority setting.
- Qualifications: Experience as a Revenues Officer with strong knowledge of Civica OpenRevenues required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Revenues Officer for a 3‑month interim assignment. The successful candidate will support the administration and collection of council tax and business rates, using Civica OpenRevenues. This is a fast‑paced role requiring accuracy, strong customer service skills, and prior experience within a local authority setting.
Key Responsibilities
- Administer council tax and/or business rates accounts using Civica OpenRevenues
- Process moves, discounts, exemptions, and reliefs in line with legislation
- Handle customer enquiries via phone, email, and correspondence
- Support billing, recovery, and enforcement processes
- Maintain accurate records and ensure data integrity
- Liaise with internal departments and external agencies where required
Requirements
- Proven experience working in a Revenues Officer role within a UK local authority
- Strong working knowledge of Civica OpenRevenues
- Good understanding of council tax and/or NNDR legislation
- Excellent communication and organisational skills
- Ability to manage workload independently and meet deadlines
- Experienced in the Billing, Collection and Recovery of Council Tax
Start Date Immediate or short notice preferred.
What we offer
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc.
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration hub
- Working with us means you're always part of Team BSS – celebrate and recognise fellow contractors, whether they're across the desk or across the world
- Company polls where everybody can vote for the winners
Culture Hub
- A single place to find company updates, photos, benefits information and lots more!
- Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.
Revenues Officer (Civica) employer: Business Smart Solutions
Contact Detail:
Business Smart Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer (Civica)
✨Tip Number 1
Network like a pro! Reach out to your contacts in local authorities or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on Civica OpenRevenues and council tax legislation. We want you to show off your knowledge and experience, so practice answering common questions related to the role.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing the job. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Revenues Officer (Civica)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenues Officer role. Highlight your experience with Civica OpenRevenues and any relevant local authority work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of your customer service skills and how you've handled similar responsibilities in the past.
Showcase Your Attention to Detail: Accuracy is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their written communication is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Business Smart Solutions
✨Know Your Civica OpenRevenues
Make sure you brush up on your knowledge of Civica OpenRevenues before the interview. Familiarise yourself with its features and functionalities, as well as any recent updates. Being able to discuss how you've used it in past roles will show that you're ready to hit the ground running.
✨Understand Council Tax Legislation
Since this role involves administering council tax and business rates, it's crucial to have a solid understanding of the relevant legislation. Review key points about council tax and NNDR legislation so you can confidently answer questions and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
This position requires strong customer service skills, so be prepared to share examples of how you've effectively handled customer enquiries in the past. Think of specific situations where you resolved issues or provided exceptional service, as this will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to potential scenarios related to billing, recovery, and enforcement processes. This will help you articulate your thought process and demonstrate your ability to manage workload independently.