At a Glance
- Tasks: Process Council Tax accounts and ensure accurate records while managing a busy caseload.
- Company: Join a dynamic local authority committed to community service and employee well-being.
- Benefits: Enjoy flexible perks, wellness resources, and discounts tailored to your lifestyle.
- Other info: Embrace a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in local authority revenues and strong attention to detail required.
The predicted salary is between 29.84 - 29.84 £ per hour.
We are seeking an experienced Revenues Processing Officer to support the delivery of an efficient and accurate Council Tax service. The successful candidate will be responsible for processing Council Tax accounts, determining liability, assessing discounts and exemptions, and maintaining accurate records in accordance with legislation, council policies and service standards.
This role is suitable for an experienced local authority revenues professional who can quickly become operational and manage a high-volume caseload with minimal supervision.
- Council Tax Administration
- Process changes of occupancy, ownership and liability.
- Create, amend and close Council Tax accounts.
- Assess and process discounts, exemptions, disregards and reductions.
- Issue revised bills, notices and statutory correspondence.
- Maintain accurate account records and ensure data integrity.
- Verify information received from residents, landlords, managing agents and internal departments.
- Account Maintenance
- Investigate and process changes affecting Council Tax liability.
- Review and update customer records using information received from various sources.
- Identify discrepancies and take appropriate action to ensure account accuracy.
- Maintain compliance with relevant legislation and council procedures.
- Correspondence and Casework
- Handle written enquiries received by email, online forms and correspondence.
- Investigate and resolve account queries within agreed service standards.
- Draft clear, accurate and professional written responses.
- Deal with complex casework requiring interpretation of legislation and council policy.
- Recovery and Collection Support
- Undertake account reviews and process recovery-related transactions.
- Prepare accounts for recovery action in accordance with council procedures.
- Process account amendments arising from recovery activities.
- Support the efficient collection of Council Tax through prompt and accurate processing.
- Performance and Quality
- Achieve individual productivity and accuracy targets.
- Ensure all work is completed within agreed timescales.
- Adhere to service procedures, legislation and quality standards.
- Identify opportunities for service improvement and process efficiencies.
- Assist with quality checking and audit requirements where required.
Requirements
- Recent experience working within a Local Authority Council Tax service.
- Proven experience processing Council Tax accounts.
- Good working knowledge of Council Tax legislation.
- Experience assessing discounts, exemptions and liability matters.
- Experience using NEC Revenues (Northgate) or a similar revenues system.
- Ability to manage a busy caseload and work to deadlines.
- Excellent written communication skills.
- Strong attention to detail and accuracy.
- Ability to analyse information and make sound decisions based on legislation and policy.
- Competent user of Microsoft Office applications.
Benefits
We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.
- Perks Hub - Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks - such as free coffees, breakfasts, cinema tickets, etc.
- Shopping discounts - from the biggest brands, all year round
- Wellness Hub - Easy to follow videos for everything from yoga exercises to strength training and HIIT workouts
- Mindfulness resources - available on all your devices
- Confidential mental health helpline - 24/7 access to a qualified counsellor
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Revenues Officer employer: Business Smart Solutions
At Business Smart Solutions, we pride ourselves on being an excellent employer by offering a dynamic work culture that values flexibility and work-life balance through our hybrid working policy. Our commitment to employee growth is evident in our continuous training opportunities and supportive environment, making Manchester an ideal location for professionals looking to thrive in their careers while managing client portfolios effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Business Smart Solutions
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Business Smart Solutions.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Business Smart Solutions that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
