Revenues Manager (NEC)

Rate: £38.80 per hour (umbrella)

Term: 12 weeks initially

Hours per week: 37

Location: Hybrid - ideally 2 -3 days in the office. Can consider fully remote for perfect candidate.

Duties:

• Provide an efficient and effective Council Tax and NNDR service to the Council.
• Maintain a thorough and up to date knowledge of all legal requirements pertaining to local revenue matters.
• Interpret, apply and advise on complex and contentious matters.
• Develop service specifications, business plans and annual work programmes, translating service priorities into operational plans and measurable outcomes.
• Develop, maintain and monitor Service Level Agreements with appropriate third parties, both internal and external, to ensure delivery and value for money.
• Ensure the accurate Annual Billing of Council Tax.
• Ensure the accurate Annual Billing of NNDR.
• Ensure the accurate billing of Business Improvement Districts (BIDS).
• Ensure that the Council Tax system is maintained and used effectively throughout the core and local teams.
• Ensure all staff are appropriately trained and understand their role in delivering the service objectives as defined in the service and team plans.
• Ensure that the NNDR system is maintained and used effectively throughout the core and local teams.
• Promote and encourage effective debt management and recovery policies and practices in relation to Council Tax and NNDR.
• Ensure that all Council Tax and NNDR bills are pursued in accordance with legislation to ensure that together with the Operational Support Manager all relevant IT support systems are kept under continuous review and to maintain a programme of continuous improvement for the service.
• Ensure effective liaison with relevant external agencies and organisations and relevant officers of the Council.
• Ensure the accurate completion of statutory returns in accordance with Government timescales (e.g. CTB1, QRC4, NNDR1, NNDR3).
• Design, implement and manage one off revenues discretionary schemes as required.
• Ensure that all statistical records in respect of each function of the Unit (including tax base calculations, bandings, exemptions, discounts and management information data) are maintained together with the relevant Team Managers.
• Monitor delivery of the service and to develop and collate Performance Indicators, both local and national, as directed by the Revenues and Benefits Service Manager.
• Provide management with reports and information on Council Tax and NNDR debts outstanding and income collected as requested.
• Demonstrate and apply an analytical and systematic approach to problem solving.
• Lead and manage the Revenue Team Managers in their defined area of responsibility.
• Lead and manage the staff development programme for Team Managers and ensure that all staff receive appropriate training and development, undertake performance management, holding them to account for delivery.
• To develop training programmes for all staff.
• Ensure and evidence minimum 95% accuracy of work undertaken in the service.
• Support as necessary in the timely and efficient discharge of the Revenue’s and Benefits Service and other activities as reasonably requested from time to time by the Revenues and Benefits Service Manager.
• Represent Shropshire Council at local and national events.
• Recommend debt write-off schedules for submission to the Section 151 Officer or appropriate committee, in accordance with Financial Rules.
• Authorise the writing off of small account balances where appropriate in the interests of economy and efficiency.
• Authorise debt write-off schedules in accordance with agreed authorisation limits.
• Identify, assess, record and mitigate risks to the service.
• Manage budgets allocated to the service in accordance with Financial Regulations and procedures.
• Prepare and present reports to Committee in respect of applications for hardship and Discretionary Relief.
• Deputise for the Revenues and Benefits Service Manager at meetings, seminars, team briefings and other relevant events.
• Work closely with other managers in the service to ensure that there is best practice, generic staff development, customer focus and maximum efficiency in collaboration and cross boundary working between the two service areas.

Requirements:

• 5 years Revenues Management experience.
• IRRV qualified or equivalent.
• NEC (Northgate) user.

Benefits:

We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.

Here’s what you can look forward to:

• Hundreds of global and local perks, available online 24/7.
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc.
• Shopping discounts from the biggest brands, all year round.
• Save money on everything from the supermarket shop to summer holidays.

Wellness Hub:

• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts.
• Mindfulness, meditation and sleep resources, available on all your devices.
• Guides to help with everything from anxiety to stopping smoking.
• Confidential mental health helpline, 24/7 access to a qualified counsellor.

Celebration Hub:

Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world.

Company polls where everybody can vote for the winners.

Culture Hub:

A single place to find company updates, photos, benefits information and lots more!

Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time.

Pre-Compliance Checks for Successful Applicants:

At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

• Identity Verification: Confirming the authenticity of your identity documents.
• Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
• Right to Work Verification: Ensuring you have the legal right to work in the UK.
• Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

Equal Opportunities:

Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

Armed Forces Covenant:

We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

• No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen.
• In some circumstances special treatment may be appropriate especially for the injured or bereaved.