At a Glance
- Tasks: Process Council Tax accounts and maintain accurate records while ensuring compliance with legislation.
- Company: Join a forward-thinking local authority committed to community service.
- Benefits: Enjoy flexible perks, wellness resources, and discounts on shopping and lifestyle.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in local authority revenues and strong attention to detail required.
The predicted salary is between 29096 - 35562 £ per year.
We are seeking 3 experienced Revenues Processing Officers to support the delivery of an efficient and accurate Council Tax service. The successful candidates will be responsible for processing Council Tax accounts, determining liability, assessing discounts and exemptions, and maintaining accurate records in accordance with legislation, council policies and service standards.
This role is suitable for an experienced local authority revenues professional who can quickly become operational and manage a high-volume caseload with minimal supervision.
- Process changes of occupancy, ownership and liability.
- Create, amend and close Council Tax accounts.
- Assess and process discounts, exemptions, disregards and reductions.
- Issue revised bills, notices and statutory correspondence.
- Maintain accurate account records and ensure data integrity.
- Verify information received from residents, landlords, managing agents and internal departments.
Account Maintenance
- Investigate and process changes affecting Council Tax liability.
- Review and update customer records using information received from various sources.
- Identify discrepancies and take appropriate action to ensure account accuracy.
- Maintain compliance with relevant legislation and council procedures.
Correspondence and Casework
- Handle written enquiries received by email, online forms and correspondence.
- Investigate and resolve account queries within agreed service standards.
- Draft clear, accurate and professional written responses.
- Deal with complex casework requiring interpretation of legislation and council policy.
Recovery and Collection Support
- Undertake account reviews and process recovery-related transactions.
- Prepare accounts for recovery action in accordance with council procedures.
- Process account amendments arising from recovery activities.
- Support the efficient collection of Council Tax through prompt and accurate processing.
Performance and Quality
- Achieve individual productivity and accuracy targets.
- Ensure all work is completed within agreed timescales.
- Adhere to service procedures, legislation and quality standards.
Requirements
- Recent experience working within a Local Authority Council Tax service.
- Good working knowledge of Council Tax legislation.
- Experience assessing discounts, exemptions and liability matters.
- Experience using NEC Revenues (Northgate).
- Ability to manage a busy caseload and work to deadlines.
- Strong attention to detail and accuracy.
- Ability to analyse information and make sound decisions based on legislation and policy.
- Competent user of Microsoft Office applications.
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
CT Revenues Officer (NEC) in London employer: Business Smart Solutions
At BSS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and employee well-being. Our hybrid working model in London allows for flexibility, while our comprehensive benefits package, including wellness resources and lifestyle perks, ensures that our team members can thrive both personally and professionally. With a strong commitment to employee growth and recognition, we provide ample opportunities for career development within the local authority sector, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CT Revenues Officer (NEC) in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Business Smart Solutions, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Business Smart Solutions and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace CT Revenues Officer (NEC) in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Business Smart Solutions and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Business Smart Solutions
✨Get to Know Public Sector Values
Before your interview with Business Smart Solutions, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Business Smart Solutions.
