Rate: £18.51 per hour Umbrella
Term: 3 months initially
Hours per week: 37
Location: Remote but 1st day on site for induction
MAIN DUTIES:
1. Assist with the administration and maintenance of all manual and computer records relating to the levy, collection and recovery of Council Tax, Business Rate, Benefit Overpayments and other debts owed to the council.
2. Provide detailed advice and assistance to customers and their representatives on a wide range of enquiries, complaints and issues, including liability, discounts and exemptions and debt recovery to a high standard of customer service including in writing, email, over the phone and face to face.
3. Process correspondence and data including the maintenance of computer records using a range of appropriate office technology and systems in order to record, update and access information as appropriate.
4. Trace debtors who have moved without leaving a forwarding address. This will also include undertaking tracing searches and utilising software or contacting external bodies to establish a forwarding address.
5. Pro-actively pursue debtors who miss or make late payments, and issue reminders, summonses and other relevant notices, as appropriate in line with legislation and council policy.
6. Negotiate
Remote Income and Recovery Officer in Canterbury employer: Business Smart Solutions
At BSS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and employee well-being. Our hybrid working model in London allows for flexibility, while our comprehensive benefits package, including wellness resources and lifestyle perks, ensures that our team members can thrive both personally and professionally. With a strong commitment to employee growth and recognition, we provide ample opportunities for career development within the local authority sector, making us an ideal choice for those seeking meaningful and rewarding employment.
