At a Glance
- Tasks: Manage property portfolios and ensure accurate client reporting in commercial real estate.
- Company: Join WSP, a leader in Rating and Valuation services with a focus on collaboration.
- Benefits: Enjoy hybrid working, flexible hours, health support, and extra leave options.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact in the property sector while developing your professional skills.
- Qualifications: Understanding of rate liabilities and excellent negotiation skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Location & Posting
- Birmingham, United Kingdom | Posted on 06/07/2026
Role Overview
WSP’s Rating team provides specialized Rating and Valuation services in commercial real estate.
The role focuses on managing property portfolios, verifying rates bills, liaising with authorities, and delivering accurate client reports.
Key Responsibilities
- Daily operational management of one large complex client portfolio or multiple smaller portfolios.
- Verification of rates bills issued by billing authorities for properties across England, Wales, Scotland, Ireland.
- Resolve queries on unapproved rates bills and liaise with clients and authorities about occupational changes, rating list changes, exemptions, and reliefs.
- Obtain information from clients and respond to queries.
- Ensure all portfolio movements are actioned appropriately.
- Create and deliver quality mandatory reports to clients and senior management.
- Develop and maintain client relationships, attending client meetings when appropriate.
- Meet all KPIs defined in Client Contracts and Service Level Agreements, and agreed deadlines.
- Assist in one‑off audits of historic rate payments.
- Explain Client Monies service functions and perform Client Monies tasks when required.
Requirements
- Good understanding of calculating rate liabilities, rating appeal, and rate relief processes across the UK and Channel Islands.
- Working knowledge of business rate legislation and case law; able to explain to clients and junior staff.
- Excellent negotiation and reasoning skills when dealing with billing authorities.
- Attention to accuracy, timeliness and presentation in client reporting.
- Sound financial and numeracy skills demonstrating accuracy and financial prioritisation.
- Complete understanding of Client Monies Service and RICS Rule 8 Protecting Client Money.
- Proficient in Microsoft Office, particularly Excel, and able to apply intermediate formulas to manipulate data.
Benefits
Hybrid working policy allowing two days a week from home, flexible working hours, part‑time and flexible arrangements, and additional leave options.
Support for health and wellbeing through the Thrive programme, virtual GP service, and access to fitness benefits.
Equality & Diversity Statement
WSP encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity.
As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria.
Please let us know if you require any workplace adjustments in support of your application.
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Business Rates Manager in Birmingham employer: Business Smart Solutions
WSP is an exceptional employer, offering a dynamic work environment in Birmingham that prioritises employee wellbeing and professional growth. With a hybrid working policy, flexible hours, and a strong commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to impactful projects in the commercial real estate sector.
