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- Tasks: Join our team to manage service delivery for a leading banking client.
- Company: We're a global leader in payments and tech services, driving innovation in finance.
- Benefits: Enjoy remote work flexibility, competitive salary, bonuses, and great employee perks.
- Why this job: Be part of a dynamic team improving KYC solutions with real impact on banking.
- Qualifications: Experience in banking or fintech, especially KYC; strong communication and presentation skills required.
- Other info: This role includes occasional out-of-hours work for incident management.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global specialist in payments and technology-led services, is looking for a Service Delivery Executive to join their expanding team. This is a home-based position (anywhere in the UK) and will involve working closely with one of their largest Global Banking clients in the delivery of their market-leading KYC service delivery solution.
Core Duties / Responsibilities:
- Ensure all service delivery roadmap tasks are completed and delivered on time;
- Support the Service Delivery Manager in the delivery and execution of the weekly Client Operational meetings, Monthly Business Service Review and Quarterly Business Service Review reports.
- Identify and drive service & operational improvements across KYC operations.
- Member of the on-call incident management team – working to bridge communications between Group IT and Client Management teams. (This will sometimes include out of hours work to resolve priority incidents)
- Raise and monitor service tickets through the client service desk.
- Provide administrative support to the Service Delivery Manager.
- Provide contingency for the Service Delivery Manager in the event of absence and leave.
Skills, Knowledge, Experience and Attitudes:
- Experience in Service Delivery Banking, Finance or Fintech domain, preferably with exposure to KYC (Know Your Customer).
- Knowledge of Business Continuity, Disaster Recovery.
- Experience in creating and delivering monthly MI reporting.
- Experience of Jira, Confluence and PowerBI is an advantage.
- Excellent presentation skills.
- Confident stakeholder management and good presentation skills are essential.
- Great communication skills, excellent written and verbal skills.
- Experience of working with IT and technical teams in an Agile environment.
- Hands-on, self-starter mentality, with an ability to work within deadlines.
- Ability to prioritise workloads and work autonomously.
- Experience of working with geographically dispersed teams.
- The ability to create simple solutions for complex problems.
The company offers in return a highly competitive basic salary + discretionary bonus + employee benefits package.
Service Delivery Executive – Banking employer: Business Money Promotions Ltd
Contact Detail:
Business Money Promotions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Executive – Banking
✨Tip Number 1
Familiarise yourself with KYC processes and regulations. Understanding the nuances of Know Your Customer will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of tools like Jira, Confluence, and PowerBI. Being able to discuss how you've used these tools in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved service delivery or operational processes in previous positions. Concrete examples will showcase your problem-solving skills and hands-on mentality.
✨Tip Number 4
Practice your presentation and stakeholder management skills. Since excellent communication is key for this role, being able to articulate your thoughts clearly will be crucial during the interview process.
We think you need these skills to ace Service Delivery Executive – Banking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, particularly within the banking or fintech sectors. Emphasise any exposure to KYC processes and your ability to manage stakeholder relationships.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss your experience with service delivery roadmaps, incident management, and your familiarity with tools like Jira and Confluence.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples of how you've effectively communicated with stakeholders or managed teams in previous positions. This can be highlighted in both your CV and cover letter.
Highlight Problem-Solving Abilities: Demonstrate your ability to create simple solutions for complex problems. Include specific examples in your application that showcase your hands-on approach and self-starter mentality, especially in an Agile environment.
How to prepare for a job interview at Business Money Promotions Ltd
✨Understand KYC Fundamentals
Make sure you have a solid grasp of KYC (Know Your Customer) principles and practices. Be prepared to discuss how these relate to service delivery in the banking sector, as this will show your potential employer that you understand the core of their operations.
✨Showcase Your Communication Skills
Since the role involves stakeholder management and communication with IT teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Familiarise Yourself with Tools
If you have experience with Jira, Confluence, or PowerBI, be ready to discuss how you've used these tools in your past roles. If you're not familiar with them, do some research to understand their functionalities and how they can aid in service delivery.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've identified and implemented operational improvements. Highlight your ability to create simple solutions for complex problems, as this is crucial for the role.
