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- Tasks: Ensure timely delivery of KYC services and support operational improvements.
- Company: Global leader in payments and technology services, offering remote work across the UK.
- Benefits: Competitive salary, discretionary bonus, and comprehensive employee benefits package.
- Why this job: Join a dynamic team and make a real impact in the banking sector.
- Qualifications: Experience in service delivery within banking or fintech, with strong communication skills.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global specialist in payments and technology-led services, is looking for a Service Delivery Executive to join their expanding team. This is a home-based position (anywhere in the UK) and will involve working closely with one of their largest Global Banking clients in the delivery of their market-leading KYC service delivery solution.
Core Duties / Responsibilities:
- Ensure all service delivery roadmap tasks are completed and delivered on time; including Annual PES, Risk Checks, Policy Reviews, Reporting, Incident Reports and Disaster Recovery Tests.
- Support the Service Delivery Manager in the delivery and execution of the weekly Client Operational meetings, Monthly Business Service Review and Quarterly Business Service Review reports.
- Identify and drive service & operational improvements across KYC operations.
- Member of the on-call incident management team – working to bridge communications between Group IT and Client Management teams. (This will sometimes include out of hours work to resolve priority incidents).
- Raise and monitor service tickets through the client service desk.
- Provide administrative support to the Service Delivery Manager.
- Provide contingency for the Service Delivery Manager in the event of absence and leave.
Skills, Knowledge, Experience and Attitudes:
- Experience in Service Delivery Banking, Finance or Fintech domain, preferably with exposure to KYC (Know Your Customer).
- Knowledge of Business Continuity, Disaster Recovery.
- Experience in creating and delivering monthly MI reporting.
- Experience of Jira, Confluence and PowerBI is an advantage.
- Excellent presentation skills.
- Confident stakeholder management and good presentation skills are essential.
- Great communication skills, excellent written and verbal skills.
- Experience of working with IT and technical teams in an Agile environment.
- Hands-on, self-starter mentality, with an ability to work within deadlines.
- Ability to prioritise workloads and work autonomously.
- Experience of working with geographically dispersed teams.
- The ability to create simple solutions for complex problems.
The company offers in return a highly competitive basic salary + discretionary bonus + employee benefits package.
Service Delivery Executive – Banking in London employer: Business Money Promotions Ltd
Contact Detail:
Business Money Promotions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Executive – Banking in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and fintech sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and their KYC services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in service delivery and operational improvements.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like Jira, Confluence, or PowerBI, make sure to highlight that in conversations. Practical examples of how you've used these tools can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Service Delivery Executive – Banking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Executive. Highlight your experience in service delivery, especially in banking or fintech, and don’t forget to mention any KYC exposure you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like stakeholder management and your ability to work autonomously, as these are key for us.
Showcase Your Communication Skills: Since excellent written and verbal communication is essential, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Business Money Promotions Ltd
✨Know Your KYC
Make sure you brush up on your knowledge of KYC processes and regulations. Being able to discuss how you've handled KYC in previous roles will show that you're not just familiar with the terminology, but that you understand its importance in service delivery.
✨Showcase Your Reporting Skills
Since you'll be involved in creating and delivering monthly MI reports, prepare examples of reports you've worked on in the past. Be ready to explain how you gathered data, what tools you used (like PowerBI), and how your reports impacted decision-making.
✨Demonstrate Your Communication Prowess
As a Service Delivery Executive, you'll need to manage stakeholders effectively. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've had to bridge communication gaps between teams, especially in an Agile environment.
✨Be Ready for Incident Management
Since you'll be part of the on-call incident management team, prepare to discuss how you've handled incidents in the past. Highlight your problem-solving skills and your ability to work under pressure, especially when it comes to prioritising tasks during critical situations.
