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- Tasks: Lead the onboarding team to ensure a top-notch customer experience.
- Company: Join a leading UK fintech revolutionising invoice finance.
- Benefits: Competitive salary, bonuses, and exceptional perks await you.
- Why this job: Make a real impact by guiding customers through their onboarding journey.
- Qualifications: Experience in onboarding management and stellar customer service skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a market-leading UK fintech, is seeking a robust, enthusiastic, and charismatic Group Customer Onboarding Manager to join their expanding team. The company provides specialist invoice finance facilities to businesses operating in the contract recruitment sector, allowing them access to working capital tied up in outstanding invoices of their contract staff.
Key Responsibilities:
- Manage and direct the onboarding team to proactively guide customers through the onboarding process, ensuring an exceptional customer experience throughout the cycle.
- Provide subject matter expertise and administer the UK Finance transfer process, working closely with multiple functions within the business.
- Demonstrate all products and platforms to prospective and existing customers with expert-level understanding.
- Collaborate cross-functionally to solve problems creatively, mitigate risks, and ensure a high-quality customer experience.
- Train, lead, and develop team members to enable them to reach their full potential.
The ideal candidate will have experience in an onboarding or onboarding management role, with knowledge of the end-to-end customer onboarding process within an invoice finance, financial services, or related fintech environment. You should excel in taking ownership and possess outstanding customer service skills, with a natural ability to build rapport and develop relationships.
The successful candidate will receive a competitive salary, bonus, and a range of exceptional benefits.
Group Customer Onboarding Manager- fintech in London employer: Business Money Promotions Ltd
Contact Detail:
Business Money Promotions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Customer Onboarding Manager- fintech in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; demonstrate your knowledge about their invoice finance solutions and how you can enhance their customer onboarding experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the Group Customer Onboarding Manager role. Highlight your skills in managing teams and delivering exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Group Customer Onboarding Manager- fintech in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Customer Onboarding Manager role. Highlight your experience in onboarding and customer service, and don’t forget to mention any fintech knowledge you have. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you’re the perfect fit for the onboarding team and how you can enhance the customer experience. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've creatively solved problems in previous roles. We love candidates who can think outside the box and collaborate with others to improve processes. Share those success stories with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Business Money Promotions Ltd
✨Know Your Onboarding Process
Make sure you have a solid understanding of the end-to-end customer onboarding process, especially in the fintech space. Brush up on how invoice finance works and be ready to discuss how you would guide customers through this process.
✨Showcase Your Leadership Skills
As a Group Customer Onboarding Manager, you'll need to lead a team. Prepare examples of how you've successfully trained and developed team members in the past. Highlight your ability to motivate and inspire others to achieve their best.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've creatively solved problems or mitigated risks in a previous role. This will show your potential employer that you can handle challenges effectively and ensure a high-quality customer experience.
✨Build Rapport with Interviewers
Since outstanding customer service skills are crucial for this role, practice building rapport during your interview. Be personable, engage with your interviewers, and show them your natural ability to connect with others.
