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- Tasks: Manage customer relationships and ensure their success with our fintech solutions.
- Company: Leading UK fintech company focused on innovative invoice finance solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: Experience in customer success or portfolio management, especially in finance.
- Other info: Exciting opportunity to work in a fast-paced fintech environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a market leading UK Fintech requires a talented, enthusiastic and ambitious Customer Success Manager to join their expanding team. The company provides specialist invoice finance facilities to businesses who operate in the contract recruitment sector, allowing them access to working capital that would be tied up in the outstanding invoices of their contract staff.
You will be responsible for the growth and retention of our existing customers, working cross-functionally to achieve the best engagement and customer experience for both high value and complex clients, across all product offerings. Furthermore, you will be delivering various tactical management and work requirements that are needed to make our customers a success, as well as mitigating risk, balancing service, and operational delivery, and ultimately driving a return.
Key Responsibilities:- Be the primary point of contact between to a portfolio of customers of high value and varying complexity.
- Maximise a customer’s life-time value by ensuring that they receive an engaging, professional, and understanding service.
- Support the on-boarding journey for the customer as well as in-life.
- Carry out customer visits and reviews, providing in depth analysis on data and reporting pertaining to your portfolio customers.
- Carry out surveys and audits of prospective and existing customers.
The successful candidate will have experience in portfolio management within an invoice finance environment or related customer success management with prior experience in relationship management.
Customer Success Manager – fintech in London employer: Business Money Promotions Ltd
Contact Detail:
Business Money Promotions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – fintech in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in customer success and portfolio management.
✨Tip Number 3
Showcase your skills! Use real-life examples from your past roles to demonstrate how you've driven customer success and managed relationships. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and ambitions. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Success Manager – fintech in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in portfolio management and relationship management, especially in the fintech or invoice finance sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've maximised customer value and delivered exceptional service in previous roles. We love a good story!
Showcase Your Analytical Skills: Since the role involves data analysis and reporting, make sure to mention any relevant experience you have in these areas. We’re looking for someone who can provide insights and drive customer success through data-driven decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Business Money Promotions Ltd
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech, especially around invoice finance. Understand how it works and why it's crucial for businesses in the contract recruitment sector. This knowledge will show your enthusiasm and help you connect with the interviewers.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience that highlight your ability to manage customer relationships effectively. Think about times when you maximised customer value or improved their experience. Be ready to discuss specific strategies you used to engage high-value clients.
✨Be Ready for Data Discussions
Since you'll be analysing data and reporting on customer portfolios, be prepared to talk about your experience with data analysis. Bring examples of how you've used data to drive decisions or improve customer outcomes. This will demonstrate your analytical skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to customer success or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.
