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- Tasks: Provide top-notch IT support and troubleshoot tech issues in a dynamic office environment.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to learn and develop your skills in a supportive setting.
- Why this job: Be the go-to tech guru and make a real difference in your workplace.
- Qualifications: Experience in 2nd line support and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Must have:
- Solid 2nd line support experience — confident resolving most issues independently and knowing when to escalate.
- Comfortable with hardware: building, upgrading, and diagnosing laptops and PCs.
- Good working knowledge of Windows, Microsoft 365, Active Directory / Entra ID basics, and standard networking concepts.
- Self-sufficient and proactive — happy to own a site, manage your own time, and get on with things without needing constant direction.
- Strong communicator with a calm, friendly, and patient manner for non-technical colleagues.
- Curious and growth-minded, eager to keep learning and developing — not just close tickets.
- Any scripting or automation experience (PowerShell, basic Python).
- Exposure to networking equipment, AV systems, or endpoint management tooling.
- Previous experience as the sole IT person on a site.
Responsibilities:
- Day-to-day IT support for the Guildford office — desk-side help, troubleshooting, and first point of contact for on-site issues.
- Building and configuring laptops and PCs, RAM and storage upgrades, hardware diagnostics, peripherals, and meeting-room equipment.
- New starter setups, leaver processes.
IT Support Engineer in London employer: Business Insurance Solutions Ltd (Van Compare and Business Compare)
Contact Detail:
Business Insurance Solutions Ltd (Van Compare and Business Compare) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums where IT folks hang out. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting prowess and hardware skills. This can really set you apart from the crowd when you’re chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your thought process and demonstrate your calm, friendly manner when dealing with non-techies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a straightforward way to get your application noticed!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your 2nd line support experience and any hardware skills you have. We want to see how you've tackled issues independently and when you've known to escalate. Be specific about your past experiences!
Be Proactive: We love self-sufficient candidates! In your application, share examples of how you've managed your own time and taken ownership of tasks without needing constant direction. This will show us you're a great fit for our team.
Communicate Clearly: Since you'll be working with non-technical colleagues, it's important to demonstrate your strong communication skills. Use clear and friendly language in your application to reflect your calm and patient manner.
Keep Learning: We're looking for someone who's curious and eager to grow. Mention any additional skills or learning experiences, like scripting or networking exposure, that show you're not just about closing tickets but also about developing your expertise.
How to prepare for a job interview at Business Insurance Solutions Ltd (Van Compare and Business Compare)
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd line support skills. Be ready to discuss how you've resolved issues independently in the past and when you've had to escalate. Familiarise yourself with hardware troubleshooting, especially for laptops and PCs, as you'll likely be asked about your hands-on experience.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with non-technical colleagues. Prepare examples of how you've explained complex tech issues in a simple way. Practising your calm and friendly approach will help you shine during the interview.
✨Demonstrate Your Proactivity
Be ready to share instances where you've taken ownership of a project or site. Highlight your ability to manage your own time and tackle tasks without needing constant direction. This shows that you're self-sufficient and can thrive in a dynamic environment.
✨Keep Learning and Growing
Express your curiosity and eagerness to learn new technologies. If you have any experience with scripting or automation, like PowerShell or Python, make sure to mention it. Companies love candidates who are not just about closing tickets but are also keen on personal development.