Business Support Adviser

BUSINESS SUPPORT ADVISER (TIER 1)

• Salary: £24,242 per annum (real living wage) + a range of great benefits
• Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW (hybrid working available)
• Working Hours: 37 hours per week, Monday to Friday

Who We\’re Looking For

Are you passionate about business and love providing exceptional customer service? If so, we have an exciting opportunity that\’s made for you

We are looking for an experienced, customer service driven individual to join our team as a Business Support Adviser (Tier 1).

You will be the first point of contact via the telephone, email and webchat providing businesses with the information and support they need to access expert advice, find financial help, overcome a challenge or capture an emerging opportunity.

You will also schedule appointments for customers with complex or urgent enquiries with your Tier 2 colleagues.

SKills Making You Perfect For the Role

• Passion: Your drive for advising businesses and delivering exceptional customer service will set you apart.
• Detail-Oriented: You will have an eagle eye for detail, ensuring that every business you assist receives tailored support.
• Self-Motivated: Your self-driven approach, especially in self-development, will keep you at the forefront of your field.
• Organisational Skills: Whether working in a team or independently, your organisational prowess will ensure smooth delivery of the service.
• Analytical Abilities: You will possess a high level of analytical acumen to assess and address customer needs effectively.
• Tech-Savvy: Your excellent ICT literacy will shine through with practical experience using Microsoft Office and various digital media channels like webchat, email, and social media.
• Insight: While not mandatory, prior knowledge of government support and provision is a plus. Don\’t worry; we\’ll provide comprehensive training, leading to a Level 5 SFEDI qualification in business support.

Who We Are

UMi helps businesses to do more and go further by finding and packaging the best information, expertise and finance.

Since 2007, we\’ve worked with more than 680,000 businesses across the UK, helping them unlock £1bn in funding, creating and safeguarding 43,500 jobs, and facilitating new contract wins worth £200m through our:

• Business Support – We provide information, training, and 1:1 advice to help businesses start, become more sustainable, and grow.
• Finance & Funding – We deliver fund management alongside tailored grant, commercial finance, and investment services.

We\’re proud to be a team that goes above and beyond, because as an employee-owned and B Corp business, we stand side by side to make a real difference to the world around us.

If you have a passion for supporting and championing business, we want to hear from you

Role Responsibilies

• Managing inbound enquiries, signposting and giving general business advice via telephone, webchat and email taking ownership to ensure resolution and communicating professionally, verbally and in writing.
• Using a database of information and resources, as well as the GOV.UK website, to ensure customers are provided with consistent, accurate information and to assess eligibility criteria.
• Effectively use a Customer Relationship Management system to accurately collect and record all customer information and make clear notes, whilst adhering to data protection policies.
• Achieve and maintain quality standards in line with contract KPIs, being aware of your own performance though self-management against a personal dashboard to identify where any improvements are needed.
• To carry out business diagnostics to assess whether a customer would be eligible for a follow up appointment and use booking systems accurately.
• To develop yourself professional to gain knowledge to stay up to date with the business support landscape in England.

Additional Benefits

In addition to your competitive salary, health cash plan, and pension, you\’ll also receive:

• Holidays – 25 days holiday per year – plus