Virtual Customer Care Agent

Virtual Customer Care Agent

Warwick Full-Time 36000 - 60000 £ / year (est.) Home office possible
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At a Glance

  • Tasks: Connect with clients and guide them to the right insurance coverage from home.
  • Company: Join a mission-driven team at UniTrust Financial Group, focused on making a difference.
  • Benefits: Unlimited earning potential, flexible hours, and full training provided.
  • Why this job: Empower others while building your career in a supportive, remote environment.
  • Qualifications: No experience needed; just bring your motivation and great communication skills.
  • Other info: Enjoy a culture of inclusion and clear paths for career advancement.

The predicted salary is between 36000 - 60000 £ per year.

Career Opportunities with UniTrust Financial Group

A great place to work.

Careers At UniTrust Financial Group

Current job opportunities are posted here as they become available.

Location: Remote (Work From Home)
Schedule: Flexible Hours, Full-Time Only

Who We Are

At InsuraTec Services Group, we empower individuals and families to secure peace of mind with personalized life insurance and financial solutions. Built on integrity, transparency, and inclusion, our remote-first team thrives on making a real difference while creating unlimited growth opportunities.

What You’ll Do

As a Virtual Customer Care Agent, you’ll connect with clients in a supportive, consultative role—helping them understand their options and guiding them toward the right coverage, all from the comfort of your home office.

Key Responsibilities:

  • Engage with warm, pre-qualified leads — no cold calls, no door-to-door sales.
  • Host virtual consultations to identify client needs and recommend tailored solutions.
  • Deliver outstanding customer care and ongoing policy support.
  • Complete self-paced licensing training (if not already licensed).
  • Stay accountable to personal and team sales goals in a performance-driven, remote environment.
  • Maintain professionalism, empathy, and a client-first approach at all times.

What You Bring

No prior insurance experience required — full training and mentorship provided.

Coachable, motivated, and goal-oriented mindset.

Comfortable with technology and remote collaboration tools.

Excellent communication and people skills.

Dedication to ethical practices and an inclusive workplace culture.

Why Join Us

  • Commission-only role with unlimited earning potential + monthly bonuses.
  • 100% remote — work from anywhere with reliable internet.
  • Warm leads provided — skip the cold outreach.
  • Clear career advancement paths and continuous mentorship.
  • A mission-driven, team-oriented culture that invests in your success.

Ready to Launch Your Remote Career?

Apply today to become a Virtual Customer Care Agent at InsuraTec Services Group. We welcome motivated individuals from all backgrounds who are ready to take control of their future while helping others secure theirs.

Equal Opportunity Employer

InsuraTec Services Group celebrates diversity and is proud to be an Equal Opportunity Employer. We are committed to building an inclusive environment for all team members.

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Virtual Customer Care Agent employer: Business Development

At UniTrust Financial Group, we pride ourselves on being a remote-first employer that champions integrity, transparency, and inclusion. Our Virtual Customer Care Agents enjoy the flexibility of working from home with no cold calls, alongside a supportive team culture that fosters personal growth and offers clear career advancement paths. With unlimited earning potential and a commitment to mentorship, we empower our employees to make a meaningful impact while achieving their professional goals.
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Contact Detail:

Business Development Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Virtual Customer Care Agent

✨Tip Number 1

Get to know the company inside out! Research UniTrust Financial Group and understand their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice your communication skills! As a Virtual Customer Care Agent, you'll need to connect with clients effectively. Role-play with friends or family to get comfortable with explaining insurance options and addressing client needs.

✨Tip Number 3

Leverage your network! Reach out to people who might have insights into the role or the company. They could provide valuable tips or even refer you directly, which can give you an edge in the hiring process.

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at InsuraTec Services Group.

We think you need these skills to ace Virtual Customer Care Agent

Customer Care
Consultative Selling
Communication Skills
Empathy
Technology Proficiency
Remote Collaboration
Goal-Oriented Mindset
Coachable
Professionalism
Ethical Practices
Adaptability
Time Management

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your application for the Virtual Customer Care Agent role. Highlight your communication skills and any experience that shows you can connect with clients, even if it’s not in insurance. We want to see how you can bring your unique flair to our team!

Show Your Motivation: Let us know why you’re excited about this opportunity! Share your passion for helping others and your drive to succeed in a commission-only role. We love seeing candidates who are eager to make a difference and grow with us.

Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can engage with clients in a warm and friendly manner, so show us your approachable side in your written application!

Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!

How to prepare for a job interview at Business Development

✨Know the Company Inside Out

Before your interview, take some time to research UniTrust Financial Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.

✨Practice Your Communication Skills

As a Virtual Customer Care Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with the virtual format.

✨Showcase Your Empathy

In this role, you'll be helping clients navigate their insurance options. Be prepared to share examples of how you've demonstrated empathy and support in past experiences. This will highlight your client-first approach, which is crucial for success.

✨Prepare Questions to Ask

Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and growth opportunities. This shows that you're not just interested in the job, but also in how you can thrive within the team.

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