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- Tasks: Manage customer support calls and resolve issues while assisting with project work.
- Company: Join a leading software supplier for the retail and wholesale sector.
- Benefits: Enjoy a competitive salary, pension scheme, and generous holiday allowance.
- Why this job: Be part of a dynamic team, enhance your problem-solving skills, and make a real impact.
- Qualifications: PC literate, strong communication skills, and ability to work both independently and in a team.
- Other info: Must live within an hour's drive of Stockport; occasional out-of-hours support required.
The predicted salary is between 28800 - 42000 £ per year.
As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.
Role Summary
The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.
Day to Day manage
Main Job Tasks and Responsibilities
- Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
- Identify, diagnose and resolve customer issues / requests
- Support and be involved in customer project work as needed
- Update internal systems with regards to work activity and any required documentation
Key Tasks
- To investigate reported incidents/problems with BCP packages
- To provide help and advice to customers in the use of BCP package software
- To ensure customers are informed of progress on all issues
- To manage and prioritise own outstanding issues list
Additional Duties
- Liaise with internal departments to progress projects and or the resolution of customer issues
- Undertake customer project work under the guidance of project managers and implementers
- Be required to work on customers’ sites from time to time
- Be required to provide out of hours telephone support for customers from time to time
- Perform other duties from time to time as required
Qualifications and experience
- PC literate with good knowledge of Microsoft Office
- Problem solving skills
- Excellent written and verbal communication skills
- Ability to work in a team and independently
Remuneration/Benefits
- Salary: Dependent on experience
- Pension Scheme (including PHI and Death in Service benefits)
- 37-hour week
- 22 days’ holiday moving to 27 days
- Must live within one hour’s drive of Stockport
Responsible to: Customer Services Manager
Customer Support - Analyst employer: Business Computer Projects
Contact Detail:
Business Computer Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support - Analyst
✨Tip Number 1
Familiarize yourself with the BCP package software mentioned in the job description. Understanding its functionalities and common issues will help you stand out during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practicing real-life scenarios. Think about how you would handle various customer support situations, as this will demonstrate your analytical abilities.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to role-play customer interactions with a friend to build confidence.
✨Tip Number 4
Make sure to highlight any experience you have with internal collaboration. Being able to work well with other departments is crucial, so think of examples where you've successfully done this in the past.
We think you need these skills to ace Customer Support - Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Analyst position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or technical roles. Be specific about your problem-solving skills and how you've successfully managed customer issues in the past.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Business Computer Projects
✨Understand the Software
Make sure you have a solid understanding of the BCP package software mentioned in the job description. Familiarize yourself with its features and common issues users face, as this will help you demonstrate your technical knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you successfully identified and resolved customer issues. Highlight your analytical thinking and how you approached each problem, as this is crucial for a Customer Support Analyst role.
✨Communicate Clearly
Since excellent written and verbal communication skills are essential, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with customers who may not be tech-savvy.
✨Demonstrate Teamwork and Independence
Be ready to discuss situations where you worked both independently and as part of a team. Employers value candidates who can adapt to different working styles, so share specific examples that highlight your versatility.
