At a Glance
- Tasks: Lead a high-performing team and deliver exceptional client experiences in our new London boutique.
- Company: Join the prestigious House of Fusalp, known for luxury and craftsmanship.
- Benefits: Competitive salary, performance bonuses, staff discounts, and private healthcare.
- Other info: Flexible working hours and clear opportunities for career progression.
- Why this job: Be part of launching a new boutique and grow your career in luxury retail.
- Qualifications: 2+ years in luxury retail with strong leadership and customer service skills.
The predicted salary is between 32000 - 35000 £ per year.
Join the House of Fusalp Founded in Annecy in 1952 by two master tailors, Fusalp combines technical expertise, craftsmanship and timeless elegance to create collections inspired by The Art of the Mountain.
As we prepare to open our new London boutique, we are looking for an experienced Supervisor who will help build a high-performing team and deliver an exceptional client experience from day one.
Your Mission
As a Supervisor, you will lead by example.
In our boutiques, leadership means being present on the sales floor and actively contributing to every aspect of the business.
You will inspire the team not only through coaching and commercial performance, but also by participating in the daily operational life of the boutique.
You will
- Deliver an exceptional client experience and inspire the team to do the same.
- Support the daily operation of the boutique, including opening and closing procedures.
- Coach and motivate the team to achieve individual and boutique KPIs.
- Ensure the boutique consistently reflects Fusalp's visual merchandising and operational standards.
- Lead by example by actively participating in stock management, deliveries, inventories, merchandising and all daily operational activities alongside the team.
- Act as a key holder and confidently manage the boutique in the Store Manager's absence.
- Foster a positive, collaborative and performance-driven team culture.
- What will help you succeed
We are looking for someone who combines commercial drive with natural leadership and enjoys helping others succeed. To thrive in this role, you will ideally have:
- At least 2 years' experience in luxury or premium retail, including experience supervising or coaching a team.
- A proven ability to achieve sales targets and develop others to do the same.
- Strong customer service and clienteling skills.
- The confidence to make decisions and take ownership of the boutique when needed.
- Excellent organisational skills and attention to detail.
- A strong interest in visual merchandising and boutique presentation.
- Flexibility to work across different London locations.
- Availability to work a flexible rota, including weekends and peak trading periods.
What we offer
- Permanent full-time opportunity offers a salary of £32,000–£35,000 per year (depending on experience)
- Performance Bonus, Staff Discount, Private healthcare, etc.
- The opportunity to help launch a new Fusalp boutique in London.
- A leadership role within a fast-growing international luxury House.
- Ongoing training in products, leadership and client experience.
- Clear opportunities for career progression as Fusalp continues its international expansion.
- A culture where initiative, collaboration and excellence are recognised and encouraged.
Good to know!
Fusalp places just as much importance on technical skills as it does on soft skills when recruiting.
We firmly believe that your personal qualities and interpersonal skills are crucial to strengthening team cohesion and ensuring a harmonious working environment.
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Sales Supervisor - London employer: Business At Work
At Jonak, we pride ourselves on being an exceptional employer that values creativity and individuality. Our new boutique in Hampstead offers a vibrant work environment where you can thrive alongside a passionate team, with opportunities for personal growth and development as we establish our presence in this iconic neighbourhood. Join us to be part of a dynamic culture that celebrates fashion and customer service, while enjoying the benefits of working in one of London's most charming areas.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Business At Work, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Business At Work!
We think you need these skills to ace Sales Supervisor - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Business At Work, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Business At Work and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Business At Work that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Business At Work
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
