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For Companies At a Glance
- Tasks: Assist customers via email, chat, and phone with their inquiries.
- Company: BusinAssist supports global entrepreneurs with essential back-office solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a fast-growing team focused on client satisfaction and professional support.
- Qualifications: 1+ year in customer support preferred; strong communication skills required.
- Other info: Remote work options available; perfect for students seeking flexible hours.
The predicted salary is between 28800 - 43200 £ per year.
About Us:
BusinAssist is a global business support services website. At BusinAssist, we specialise in supporting entrepreneurs and businesses across the globe with comprehensive back-office solutions. From virtual office addresses, company formation, mail handling, business communication, compliance and back-office services, we help businesses start and operate smoothly - no matter where they’re based.
We’re growing fast and are now looking for a Customer Service Executive who shares our passion for professionalism, reliability, and client satisfaction.
Responsibilities:
- Respond to customer queries via email, chat, and phone in a timely and courteous manner
- Assist clients with service-related inquiries, such as UK company setup, virtual office packages, or document-related concerns
- Maintain records of customer interactions and follow-ups in our CRM system
- Coordinate with internal departments to resolve customer issues efficiently
- Provide accurate information about BusinAssist services, pricing and policies
- Ensure a high level of client satisfaction by providing helpful and friendly support
- Follow up on customer feedback and contribute to service improvements
- Support onboarding of new clients by guiding them through our offerings and setup process
Requirements:
- Experience in customer support or a client-facing role (1+ year preferred)
- Excellent verbal and written communication skills in English
- Comfortable using email, chat tools, and CRM systems
- Strong problem-solving and multi-tasking abilities
- Ability to work independently and manage time effectively
- A customer-first attitude with a genuine desire to help others
- Bachelor’s degree in any discipline preferred
Customer Support Executive employer: BusinAssist
Contact Detail:
BusinAssist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with BusinAssist's services and offerings. Understanding the specifics of UK company setup and virtual office packages will help you answer customer queries more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can prepare you to demonstrate your problem-solving abilities and customer-first attitude when speaking with our team.
✨Tip Number 3
Showcase your experience with CRM systems. Be ready to discuss how you've used these tools in previous roles to manage customer interactions and improve service efficiency, as this is crucial for the role.
✨Tip Number 4
Research common customer support challenges and solutions. Being able to discuss how you would handle specific issues or improve client satisfaction will set you apart from other candidates.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Executive position at BusinAssist. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer support experience, communication skills, and problem-solving abilities. Use bullet points for clarity and focus on achievements that demonstrate your capability in a client-facing role.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and how your background aligns with BusinAssist's mission. Mention specific examples of how you've provided excellent support in previous roles and your ability to work independently.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Executive.
How to prepare for a job interview at BusinAssist
✨Know the Company Inside Out
Before your interview, make sure to research BusinAssist thoroughly. Understand their services, values, and target audience. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Customer Support Executive, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to showcase how you've effectively communicated with clients or resolved issues.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully solved customer problems. Highlight your thought process and the steps you took to reach a resolution. This will demonstrate your ability to handle challenges in a customer support role.
✨Emphasise a Customer-First Attitude
Make it clear that you prioritise customer satisfaction. Share examples of how you've gone above and beyond for clients in previous roles. This will align with BusinAssist's focus on professionalism and client satisfaction.
