At a Glance
- Tasks: Join our Property Team to deliver top-notch customer service and manage repairs.
- Company: Bushbury Hill Estate Management Board, a tenant-led housing service provider.
- Benefits: Competitive salary, hybrid working, comprehensive training, and career development.
- Other info: Investors in People Gold accredited, with a supportive team culture.
- Why this job: Make a real difference in the community while growing your skills in property management.
- Qualifications: Experience in administration or customer service; GCSEs in Maths and English required.
The predicted salary is between 26212 - 32541 £ per year.
Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north‑east of the City of Wolverhampton.
At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do.
As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team.
Key areas of responsibility:
- Customer focus
- Working with others
- Managing and developing services
- Managing and developing people
- Property maintenance
- Financial management and control
- IT and data management
- Regulatory compliance
- Quality
- Health and safety
About you:
Experience & Education
- Proven experience in administration and/or customer service.
- Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English).
- Strong commitment to personal development and expanding knowledge of housing services.
- Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation.
- Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective.
Skills & Abilities
- Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively.
- Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences.
- Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets).
- Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems.
- Teamwork: Ability to work proactively within a team and build positive relationships across the organization.
Knowledge
- Data Protection: Understanding of data protection principles and the importance of maintaining accurate records.
- Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery.
- Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization.
Values: Ability to demonstrate and uphold the organization's core values.
What we offer:
We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated.
In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate.
Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Property Administration Officer in Wolverhampton employer: Bushbury Hill EMB
Bushbury Hill Estate Management Board is an exceptional employer dedicated to delivering high-quality housing services while prioritising the well-being and development of its staff. With a strong commitment to personal growth, comprehensive training, and a supportive work culture, employees are empowered to excel in their roles and contribute meaningfully to the community. Located in Wolverhampton, the organisation offers a unique opportunity to be part of a tenant-led initiative that values excellence and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Property Administration Officer in Wolverhampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Bushbury Hill EMB.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Bushbury Hill EMB? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Bushbury Hill EMB's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Administration Officer in Wolverhampton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Administration Officer role at Bushbury Hill EMB, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Bushbury Hill EMB
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Bushbury Hill EMB operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Bushbury Hill EMB. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Bushbury Hill EMB.
