The Bush Theatre is looking for an experienced, well organised and creative Front of House and Venue Manager to lead our public facing operations focusing on our reception, and house management for our programme of shows and activities, ensuring the best possible welcome for our community of visitors, and realising the potential of our offer to achieve a maximum return for the organisation.
Hours: 35 hours across at least five days per week excluding an hour unpaid break. Regular evening and weekend work, including duty management shifts, will be required as part of this role.
Holidays: 30 days per annum pro rata, inclusive of Bank Holidays
Rising to 31 days after two years’ service
Rising to 32 days after four years’ service
Probation: 1 month during probationary period, 3 months thereafter
Contract type: Permanent
Purpose of the role
At the Bush we welcome our visitors with enthusiasm and authenticity, providing an experience that is right for them. We value our community and the different stories and experiences they bring to our spaces. We want to be helpful and informative at all times, anticipating the needs of our visitors and providing suggestions on how to get the most out of their experience at the Bush and in our community. The Front of House and Venue Manager will oversee the house management for our programme of shows and activities, ensuring the best possible welcome and highest quality of service for our community of visitors, and realising the potential of our offer to achieve a maximum return for the organisation. Ensuring the team is up to date on all the Bush’s activities, fully trained and they are actively promoting and selling our products.
Responsibilities
- Oversee day‑to‑day reception and front‑of‑house operations for all shows and activities.
- Ensure the best possible welcome and high‑quality service for visitors.
- Manage and train the front‑of‑house staff, maintaining up‑to‑date knowledge of all Bush activities.
- Promote and sell tickets and related products to maximise revenue.
- Coordinate duty management shifts, including evening and weekend work.
- Maintain safety, security, and regulatory compliance within the venue.
- Support the broader team in achieving the Bush’s commercial and experiential goals.
Qualifications
- Experienced in front‑of‑house or venue management, preferably within a cultural or entertainment setting.
- Well‑organised, creative and capable of managing multiple priorities.
- Excellent communication, customer‑service and problem‑solving skills.
- Strong leadership ability and team‑management experience.
- Capacity to work regular evenings and weekends, including duty shifts.
The value of equal opportunities runs through the heart of the organisation. Our diverse team and their range of experiences are vital to the Bush’s success, but we still have work to do to make sure that Bush staff represent the communities we serve. We actively encourage people with different backgrounds to join us. We are particularly keen to receive applications from people of colour and disabled people who are currently underrepresented in our team. All disabled candidates who meet the minimum criteria will be invited to interview. If you would like to apply through our Minimum Criteria Guaranteed Interview Scheme, please let us know. You can state anywhere in your application: ‘I would like to apply through the Minimum Criteria Guaranteed Interview scheme’
