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- Tasks: Lead daily Box Office operations and inspire the team to deliver exceptional customer service.
- Company: Join the Bush Theatre, a vibrant hub for creativity and community engagement.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values diversity and makes a real impact in the arts.
- Qualifications: Experience in customer service and a passion for the arts are essential.
- Other info: We welcome applications from all backgrounds, especially those underrepresented in our team.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced, enthusiastic and detail-oriented Box Office Supervisor to help us achieve our ambitious sales targets; providing an exceptional experience for all our visitors and delivering analytical insight for our team.
Hours: 35 Hours per week across five days (including evenings and weekends)
Contract type: permanent
Key dates:
- Deadline for applications: 23.59 on Sunday 1 June 2025
- First Interview date: Monday 9 June 2025
- Second Interview date: Thursday 12 June 2025
Purpose of the role:
This is a key role overseeing the day-to-day operations and strategic role of the Bush Theatre’s Box Office and Sales function, including working operationally from the Box Office desk. As a key member of our frontline teams, the role includes having responsibility for day-to-day Box Office operations, as well as working closely with the Marketing team to maximise sales income and provide audience insights and reporting. The role will inspire the Box Office team to deliver excellent service by telephone, in-person and online and capture data accurately and effectively using the ticketing system (Spektrix). They will ensure team members are well informed about the artistic programme, able to champion the work and collaborate with Venue Managers to ensure the best, joined up customer experience.
How to Apply:
We want you to have the opportunity to really tell us about yourself and explain why this position is right for you in whatever way feels most appropriate for you. Alongside a basic written CV, you can provide one of the following:
- A personal statement (500 words max)
- A Keynote or PowerPoint presentation
- A short video or sound file (5 minutes max)
In your application, you should aim to tell us a little about yourself and why this position interests you, how you meet the person specification and essential criteria including practical examples, what you would bring to this role and if you have any relevant qualifications. Apply through our recruitment portal Breathe HR, attaching your CV and supporting statement (written, presentation or media file) outlining your suitability for the role based on the essential criteria.
The value of equal opportunities runs through the heart of the organisation. Our diverse team and their range of experiences are vital to the Bush’s success, but we still have work to do to make sure that Bush staff represent the communities we serve. We actively encourage people with different backgrounds to join us. We are particularly keen to receive applications from people of colour and disabled people who are currently underrepresented in our team. All disabled candidates who meet the minimum criteria will be invited to interview. If you would like to apply through our Minimum Criteria Guaranteed Interview Scheme, please let us know. You can state anywhere in your application: ‘I would like to apply through the Minimum Criteria Guaranteed Interview scheme. If you have any questions or need any of this information in a different format, please contact our People And Culture Administrator, Dorothy Ekema-Walla, by or phone 0208743 3584.
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Box Office Supervisor employer: Bush Theatre
Contact Detail:
Bush Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Supervisor
✨Tip Number 1
Familiarise yourself with the ticketing system, Spektrix, as it’s crucial for the Box Office Supervisor role. Understanding its features and functionalities will not only help you in the interview but also demonstrate your proactive approach to mastering the tools of the trade.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to inspire and lead a team while ensuring an exceptional experience for visitors.
✨Tip Number 3
Research the Bush Theatre's artistic programme and recent productions. Being knowledgeable about their work will allow you to speak passionately about the organisation during your interviews, showing that you are genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss how you would collaborate with the Marketing team to maximise sales income. Think of specific strategies or ideas you could bring to the table, as this will demonstrate your analytical insight and strategic thinking capabilities.
We think you need these skills to ace Box Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Box Office Supervisor position. Highlight how your experience aligns with their needs.
Craft Your Personal Statement: If you choose to write a personal statement, focus on your passion for the role and the theatre industry. Use practical examples to demonstrate how you meet the essential criteria and what unique qualities you bring.
Choose Your Format Wisely: Decide whether to submit a written statement, presentation, or media file. Ensure that whichever format you choose effectively showcases your skills and enthusiasm for the position.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Box Office Supervisor role.
How to prepare for a job interview at Bush Theatre
✨Know the Box Office Inside Out
Familiarise yourself with the day-to-day operations of a box office, especially using ticketing systems like Spektrix. Be prepared to discuss how you would manage sales and customer interactions effectively.
✨Show Your Passion for Customer Service
As a Box Office Supervisor, delivering exceptional service is key. Prepare examples of how you've gone above and beyond for customers in previous roles, and be ready to share your vision for inspiring your team to do the same.
✨Demonstrate Analytical Skills
The role requires providing analytical insights. Be ready to discuss how you've used data to drive sales or improve customer experiences in the past. Bring specific examples that highlight your ability to analyse and report on audience insights.
✨Prepare Your Personal Statement
Since you can submit a personal statement, make sure it reflects your enthusiasm for the role and outlines why you're a great fit. Use this opportunity to showcase your relevant experience and how it aligns with the Bush Theatre's values.
