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- Tasks: Support the enquiries team by managing customer relationships and new enquiry cases.
- Company: Join Bush & Co, a leader in expert witness and case management services.
- Benefits: Enjoy 23 days holiday, health plans, life assurance, and birthday perks.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity for career progression and additional holiday with service length.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Administrator (Enquiries), Daventry
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Client:
Bush & Co
Location:
Daventry, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
27b26496190b
Job Views:
8
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
THE PURPOSE OF THE ROLE
The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development and providing support to our internal teams, associates and clients. This is an exciting role which provides support with the set up and management of new enquiry cases to assist with efficient customer service and administrative support.
WHAT YOU WILL BE DOING
- Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
- Responsible for the accurate set-up on our system of all new enquiry cases across Expert Witness and Case Management Services.
- Source suitable Experts and Case Managers and conduct accurate fee estimates for each enquiry.
- Performing follow up calls and chaser tasks to meet deadlines and enhance conversion.
- Liaising with Expert Witnesses, Case Managers and solicitors to assist with any queries throughout the pre-instruction stage.
- Maintaining the enquiries inbox to check for mail and action queries as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
- Provide phone cover for other business teams and ensuring all calls are transferred within the allotted timeframe.
- Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.
- Conduct accurate data cleansing tasks when necessary.
SKILLS AND EXPERIENCE REQUIRED
- Experience of customer service and administration experience.
- Able to utilise Microsoft applications and understand data usage.
- Efficient organisational and data management skills.
- Exceptional interpersonal and communication skills (verbal and written).
PERSONAL ATTRIBUTES
- Ability to multi-task, prioritise and work to deadlines.
- Reliable, hardworking and conscientious.
- Ability to work under pressure whilst being able to absorb and retain information.
- Curious to learn new things.
- Unified in working in a team environment.
- Driven to achieve, succeed and progress.
- Passionate about our customers, business and personal performance.
BENEFITS
In addition to a competitive salary, we offer: 23 days holiday + Bank Holidays, a contributory salary sacrifice pension, Health Cash Plan Scheme with Simplyhealth (Level 2 Cover), and Life Assurance at x3 salary. We also offer discretionary perks of a half-day off around your birthday, and up to an additional two days for our December office shutdown. We\’ll also reward you with more holiday, as your length of service grows!
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Customer Service Administrator (Enquiries) employer: Bush & Co
Contact Detail:
Bush & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Enquiries)
✨Tip Number 1
Familiarise yourself with the specific services offered by Bush & Co. Understanding their customer service approach and the types of enquiries they handle will help you tailor your conversations and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent interpersonal skills, consider role-playing scenarios where you handle customer enquiries or resolve issues to build your confidence.
✨Tip Number 3
Network with current or former employees of Bush & Co on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a system or method for managing multiple tasks. You might want to create a mock schedule or checklist that showcases how you would prioritise and manage enquiries effectively in the role.
We think you need these skills to ace Customer Service Administrator (Enquiries)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service and administrative experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully managed enquiries or supported teams in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your interpersonal and communication skills, and provide examples of how you have effectively handled customer queries or worked under pressure in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Bush & Co
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service and administration experience during the interview. Be prepared to share specific examples of how you've successfully handled customer enquiries and resolved issues in the past.
✨Demonstrate Your Communication Skills
Since this role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you effectively communicated with customers or team members to resolve queries.
✨Familiarise Yourself with Microsoft Applications
As the job involves using Microsoft applications, brush up on your skills with these tools. Be ready to discuss how you've used them in previous roles, especially in relation to data management and organisation.
✨Emphasise Your Teamwork and Multi-tasking Abilities
The role requires working in a team environment and managing multiple tasks. Prepare to discuss how you prioritise tasks and collaborate with others to meet deadlines, showcasing your ability to thrive under pressure.