Business Services Coordinator in Daventry

Location: Daventry – Hybrid
Department: Bush & Company
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent

THE PURPOSE OF THE ROLE

Our vision is to be the UKs leading Expert Witness and Case Management services provider to our chosen legal and insurance markets. We will do this by being the partner of choice for law firms and insurers seeking to: Generate new business relationships across Claimant, Defendant and insurance markets as well as retaining and building on market share from existing customers; Utilise best in class products and services; and Optimise business performance.

This role supports Bush & Company in maintaining and enhancing reputation, new business development and reaching clients and partners to help more people than ever before. To support the rehabilitation and case management team in the set up and management of new instructions to the service, liaising with the Operations Managers as required. To provide administrative and secretarial support to our consultants.

WHAT YOU WILL BE DOING

• To liaise with existing and potential new customers in relation to their specific needs in terms of new instructions, being able to gather relevant clinical and service data to ensure the correct professional is identified and suggested.
• Be responsible for the accurate set-up of all new cases across Case Management & Expert Witness Services.
• Issue appointment letters on behalf of our consultants. Assist in the management of Expert Witness trial diaries.
• Provide phone cover for other business teams.
• Demonstrate excellent verbal and written communication when communicating with internal and external customers.

SKILLS AND EXPERIENCE REQUIRED

• Substantial Administration experience combined with a passion delivering high quality customer service both internally and externally.
• Exceptional organisational skills.
• Exceptional interpersonal and communication skills (verbal and written).
• Ability to multi-task, prioritise and work to tight deadlines.
• Good data management skills.
• Superb attention to detail.
• Reliable, hardworking, and extremely conscientious.
• Ability to work under pressure whilst being able to absorb and retain information.
• Excellent knowledge of all Microsoft Office applications.

PERSONAL ATTRIBUTES

• Curious to challenge the status quo.
• Unified in working together for the same goals and vision.
• Driven to achieve, succeed and progress.
• Passionate about our customers, our business and personal performance
• Working at Bush & Co
• A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.

Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think thats pretty special.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to peoples lives.

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.

REF-221675